ECDD Escalations Outreach Lead | Senior Manager | Risk and Ethics

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Manager

Job Description & Summary

As an ECDD Escalations Outreach Lead, you'll play a vital role in ensuring the integrity of our financial systems and protecting our clients and stakeholders from financial crime. You will manage the firm’s Enhanced Customer Due Diligence (ECDD) escalation process, ensuring high-risk clients receive proportionate, timely, and robust risk mitigation.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Lead the ECDD escalations function to deliver timely, high-quality outcomes on high-risk client matters.
• Own the end-to-end ECDD escalation workflow, including outreach to internal stakeholders for additional information and documentation.
• Oversee the pre-assessment and investigation process on escalated ECDD cases, ensuring proportionate risk mitigation measures are applied.
• Deliver clear, commercially aware, regulatory, compliant, and risk-based guidance to relationship teams and partners on sensitive ECDD requirements.
• Build and maintain effective governance, reporting, and performance metrics for the ECDD escalations portfolio.
• Drive continuous improvement of ECDD processes, templates, and guidance to increase efficiency and consistency.
• Collaborate closely with all stakeholders.

What we’re looking for:

• Significant experience (7+ years) in AML/CTF/Sanctions, with deep expertise in Enhanced Due Diligence (ECDD/EDD) and client outreach/escalation management.
• Proven track record handling complex, high-risk client cases in a professional services or regulated environment.
• Strong analytical, communication, and stakeholder management skills, including the ability to influence senior partners and clients.
• Thorough knowledge of the AML/CTF Act, AU Sanctions Act, AUSTRAC and ASO expectations, and risk-based ECDD requirements.
• Desirable: Prior experience in professional services (legal, accounting, or consulting), certifications such as CAMS or equivalent AML qualifications, and experience with case management or workflow tools.

What you’ll gain:

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth. 
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. 
• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. 
• Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping. 

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as an ECDD Escalations Outreach Lead and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Practices, Active Listening, Analytical Thinking, Budget Monitoring, Business Ethics, Business Expansion, Coaching and Feedback, Code of Ethics, Communication, Compliance and Standards, Compliance Awareness, Compliance Oversight, Compliance Program Implementation, Compliance Review, Compliance Risk Assessment, Compliance Training, Corporate Compliance Programs, Creativity, Developing Policies and Guidelines, Embracing Change, Emotional Regulation, Empathy, Ethical Standards {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 26, 2026