Education Support Lead

• Full time, continuing opportunity based at Camperdown Campus
• Support future healthcare professionals through outstanding education services
• Base Salary $112,628 + 17% superannuation 

About the opportunity

The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research and clinical practice across all areas in which we operate. We are committed to challenging conventional wisdom, exploring new possibilities, and delivering meaningful impact in healthcare locally and globally.

We are seeking an experienced and highly organised Education Support Lead to support the delivery of all programs of study within the Sydney Nursing School.

In this role, you will lead a School Education Support Team and oversee the delivery of high-quality operational and administrative support for teaching, curriculum and student activities. Drawing on your extensive education administration experience, you will manage complex processes, support academic stakeholders, and drive continuous improvement initiatives across education services.

This position requires on-site attendance for a minimum of four days per week. Hybrid working arrangements may be discussed with the hiring manager.

Your key responsibilities will be to:

• lead, plan and manage the work of the School Education Support Team, providing effective supervision, coaching, feedback and performance management to build a high-performing and engaged team
• coordinate and deliver operational support for teaching activities, including the management of assessments and examinations in line with faculty and university requirements
• oversee complex timetabling and scheduling activities, including logistical coordination and clear communication with students, academic staff and key stakeholders
• provide high-level administrative and operational support to Manager, Education Support, and Academic Leaders in Education, building strong and collaborative relationships with academics and professional staff
• manage staff performance and development, ensuring annual performance and development reviews are completed and appropriate professional development opportunities are supported
• contribute to curriculum development and continuous improvement initiatives to enhance education services and course delivery
• support the effective implementation of faculty and university policies, procedures and compliance requirements
• proactively identify operational challenges and implement practical, service-focused solutions

About you

• demonstrated experience supervising, mentoring and managing staff, including performance management and staff development
• experience delivering high-quality education support services within a complex organisation, ideally in a tertiary or health environment
• strong organisational and problem-solving skills, with the ability to manage competing priorities and work effectively under pressure
• experience working with Learning Management Systems and an understanding of timetabling and scheduling student activities
• advanced proficiency in Microsoft 365 and the ability to leverage technology to improve efficiency and service delivery
• experience troubleshooting AV and IT issues, with proficiency in Zoom and Microsoft Teams
• excellent interpersonal, written and verbal communication skills, with a strong client service focus and the ability to build effective working relationships with a wide range of stakeholders
• the ability to work independently and collaboratively while exercising initiative, sound judgement and operational agility
• demonstrated commitment to continuous improvement and service excellence
• knowledge of university administrative processes, policies and procedures within a tertiary education environment
• the ability and willingness to move across campus regularly to provide hands-on support for teaching activities and stakeholder needs

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations 

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University.  Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Germinarios, Recruitment Operations by email to [email protected]

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The University reserves the right not to proceed with any appointment

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