Energy Market Operations - Digital Engagement Liaison

Division: Operations 

Department: Operations Transformation & Reform 

Reference number: 12898 

Engagement type: Permanent

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.  

About the role  

AEMO’s Operations Transformation team sits within our Operations Division, which is responsible for the safe, secure and prudent operation of energy systems and markets across Australia, including the National Electricity Market (NEM), Wholesale Electricity Market (WEM), Declared Wholesale Gas Market (DWGM), Short Term Trading Market (STTM), and retail markets in both electricity and gas.

In this newly created role, you will act as a trusted partner and point of connection between our Operations and Digital divisions, supporting effective collaboration, shared understanding, and alignment of Digital service outcomes with operational needs. You will leverage your extensive experience in Operational Technology (OT) and Information Technology (IT), to build stronger alignment of service delivery outcomes.

The role can be based in any AEMO office.

What you will be doing  

• Support Digital Service Operations during incidents and problems by providing operational context, assisting with impact and risk assessment, and facilitating coordinated input from Operations to enable timely resolution.


• Support Digital Service Transition activities, including IT change requests, by helping identify impacted operational areas, advising on operational risk considerations, and supporting appropriate engagement and communication.


• Collaborate with Customer & Digital Services to support the definition, interpretation, and reporting of service delivery metrics (e.g. incidents, problems, changes, SLAs), ensuring operational perspectives are well represented and understood.


• Foster strong, constructive working relationships across Operations and Digital, promoting shared accountability, transparency, and practical problem solving in support of safe and reliable market operations.


• Work closely with the Operations Transformation & Reform Team to help develop and deliver operational change in a coordinated and managed way.

What you will bring to the role  

• Tertiary and/or post graduate qualifications with a relevant context to energy systems and markets (e.g. engineering, commerce)


• Significant experience in the energy or related industry, with a strong understanding of the physical operation of electricity and gas networks and the services delivered through markets that support them.


• Demonstrated capability to work with Operations Technology and Information Technology services on highly complex deliverables and outcomes, and ability to balance multiple factors such as cost, risk, and usability.


• Good understanding of technology frameworks, delivery and operation.


• Demonstrated ability to develop, negotiate and implement resolutions to complex commercial and regulatory models.

In return some of our benefits to you 

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options


• Professional development via projects, industry networks, job rotation, study assistance and more.


• Give back with up to 4 days of volunteering leave per year.


• Reward your hard work with annual performance bonuses (subject to eligibility).


• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at [email protected]