Environment Manager

Role Purpose

The
Non-Production Environment Manager is responsible for managing and supporting
all testing environments (PTEST, STEST, VTEST) used for development, testing,
training, and business-as-usual activities.

The role
ensures these environments are:

• Available and stable
  
• Secure and properly configured
  
• Ready for testing and deployments
  
• Quickly restored when issues occur
  

This person
also coordinates issue triage, manages environment-related risks, and maintains
knowledge of how various applications and systems work together.

Required
Experience

Technical &
Industry Experience

• Experience working in large and complex organisations.
  
• Experience in industries such as:
  
• Postal services
  
• Logistics
  
• Transport
  
• Retail
  
• eCommerce
  

Environment &
Release Management

• Strong experience managing enterprise test environments.
  
• Experience handling software releases and deployments.
  
• Experience with incident, change, and release management processes.
  

Stakeholder
Management

• Ability to work across technical and business teams.
  
• Strong communication and coordination skills.
  
• Experience facilitating issue triage and problem-solving workshops.
  

Technical
Skills

Essential
Knowledge

• SAP applications
  
• Oracle applications
  
• Microsoft technologies
  
• Application dependencies and integrations
  
• Enterprise environment management
  

Monitoring &
Troubleshooting

• New Relic
  
• Sumo Logic
  
• Log analysis and dashboard monitoring
  
• Root cause investigation
  

Process
Knowledge

• ITIL Incident Management
  
• ITIL Change Management
  
• ITIL Request Management
  
• ITIL Conflict Management
  

Qualifications

Preferred
Certifications

• ITIL Certification
  
• Agile Certification
  
• PMP Certification
  
• Other Project Delivery Certifications
  

Key Personal Attributes

Process Management

• Creates and improves
  operational processes.
  
• Removes inefficiencies and
  simplifies ways of working.
  
• Uses data and feedback to
  improve outcomes.
  

Relationship Building

• Builds trust with diverse
  stakeholders.
  
• Works effectively across teams.
  
• Resolves conflicts
  professionally.
  

Action Orientation

• Takes initiative and ownership.
  
• Responds quickly to issues and
  risks.
  
• Drives action even when
  information is incomplete.
  

Digital Mindset

• Embraces new technologies.
  
• Uses data and insights to
  improve decisions.
  
• Promotes digital ways of
  working.
  

Results Focus

• Delivers high-quality outcomes.
  
• Works through challenges to
  achieve goals.
  
• Helps remove barriers for
  others.
  

Key Responsibilities

Environment Management

• Ensure all non-production environments
  are available, secure, and fit for purpose.
  
• Manage and support test environments
  throughout the project lifecycle.
  
• Monitor environment health,
  availability, and performance.
  
• Coordinate environment setup and
  configuration for projects and testing activities.
  
• Ensure environments comply with security
  and data protection requirements.
  

Release & Deployment Management

• Plan and coordinate software releases
  and deployments.
  
• Work with application support teams to
  deploy code with minimal impact to testing.
  
• Manage release schedules and deployment
  plans.
  
• Communicate deployment timelines and
  risks to stakeholders.
  
• Conduct post-release reviews and
  identify improvement opportunities.
  

Incident & Issue Management

• Lead triage sessions to identify and
  resolve environment issues.
  
• Troubleshoot complex technical problems
  across multiple applications.
  
• Coordinate teams to quickly resolve
  incidents and defects.
  
• Ensure clear communication during
  outages and service disruptions.
  

Vendor & Partner Management

• Work closely with vendors and suppliers.
  
• Manage vendor support tickets and
  escalations.
  
• Partner with vendors to adopt new
  platform features and capabilities.
  
• Coordinate migration activities where
  required.
  

Continuous Improvement

• Improve environment management processes
  and governance.
  
• Enhance monitoring, logging, and
  reporting capabilities.
  
• Drive innovation and adoption of new
  technologies.
  
• Maintain documentation, standards, and
  best practices.
  

Stakeholder Management

• Act as the link between:
  
• Development teams
  
• Operations teams
  
• Quality Assurance (QA) teams
  
• Business stakeholders
  
• External vendors
  
• Provide regular updates on environment
  status, risks, and releases.
  
• Build strong working relationships
  across teams.
  

Training & Knowledge Sharing

• Create and maintain environment
  management documentation.
  
• Train teams on release and environment
  management processes.
  
• Share lessons learned and best
  practices.