e-Waste & ITAD Customer Administration

Customer Administration Coordinator – e-Waste & ITAD – Support sustainable solutions and exceptional customer experiences with a growing national business!

Are you a customer-focused administrator who thrives in a fast-paced, service-driven environment? Shred-X is looking for an organised and proactive Customer Administration Coordinator to support our growing e-Waste & ITAD division through outstanding customer service, operational support, and efficient administration.

As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We are seeking a confident and detail-oriented individual who can manage customer enquiries, service bookings, reporting, and e-commerce operations while building strong relationships with customers and internal teams.

What You’ll Do

• Deliver high-quality customer support via phone, email, and online communication for e-Waste & ITAD services.


• Act as the primary point of contact for customer enquiries, bookings, and service requests nationally.


• Coordinate e-Waste and IT asset collection bookings and maintain accurate operational records.


• Manage e-commerce listings, customer enquiries, online sales, and order fulfilment activities.


• Prepare invoices, maintain asset movement records, and support accurate operational reporting.


• Provide weekly and monthly reports for managers, customers, and third-party partners.


• Liaise closely with Operations, Sales, Accounts, Production, and IT teams to support smooth service delivery.


• Assist with account management activities and support customer retention initiatives.


• Identify opportunities for process improvements, operational efficiencies, and enhanced customer outcomes.


• Maintain accurate data entry and utilise ERP/CRM systems effectively.


• Participate in projects, toolbox meetings, safety initiatives, and training activities as required.


• Promote safe work practices and support Shred-X’s commitment to sustainability, safety, and environmental responsibility.


• Assist with general administration and provide team support where required.

What You Bring

• Previous experience in customer service, administration, logistics, e-commerce, or IT asset management.


• Strong communication skills with a professional and customer-focused approach.


• Excellent attention to detail and accuracy in reporting, data entry, and administration.


• Strong organisational and time management skills with the ability to manage multiple priorities.


• Problem-solving capability with a proactive and solutions-focused mindset.


• Ability to work collaboratively across multiple teams and departments.


• Experience using ERP and/or CRM systems.


• A reliable, adaptable, and professional attitude with strong teamwork skills.


• Commercial awareness with the ability to balance customer service, efficiency, and operational outcomes.


• Experience within e-Waste, ITAD, recycling, or technology asset management industries (desirable).

Why Join Shred-X?

• Be part of a business focused on innovation, sustainability, and client service excellence.


• Play a key role in supporting environmental initiatives and sustainable technology solutions.


• Work in a supportive, inclusive, and values-driven culture backed by a national brand.


• Great benefits, including employee shopping discounts and a reward & recognition program.

We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.