Facilities Management Service Manager

Serco is a place where you can grow

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Sydney or Melbourne office location is fine (hybrid/flexible working model of 3 days in office/2 days WFH)


• Career development and leadership opportunities


• Access to health and wellbeing programs


• Inclusive and supportive team culture


• Employee reward and recognition initiatives


• Opportunities to work across diverse and critical service sectors

Make an impact at Serco

As Facilities Management Services Manager, you’ll provide strategic leadership across Serco’s Facilities Management portfolio throughout the ASPAC region. Working closely with operational leaders and contract teams, you’ll help create consistency, service excellence and continuous improvement across a diverse portfolio of property and asset services. Supporting complex environments, including justice and healthcare settings, you’ll strengthen capability, improve operational performance and help position Serco for future growth. Your expertise will help shape high-performing services that deliver meaningful outcomes for the communities we serve.

As a Facilities Management Services Manager in the Operations Hub team, you’ll make a positive impact by:

• Providing strategic leadership and oversight across the Facilities Management portfolio


• Driving standardisation, operational efficiencies and service excellence across contracts


• Leading continuous improvement initiatives and embedding industry best practice in partnership with frontline teams


• Strengthening governance, compliance and risk management frameworks to support agile and efficient operations


• Building trusted relationships with customers, subcontractors and key stakeholders


• Supporting business growth, mobilisation activities and capability development across the portfolio

Serco is a place for you

You could be a great fit if you have:

• Extensive experience leading facilities management (Hard FM) services across complex operational environments


• Strong knowledge of asset management, maintenance frameworks and service delivery models


• Experience working within highly regulated sectors with a strong focus on governance and compliance


• Demonstrated success improving operations across multiple sites or contracts through collaboration and innovation


• Strong stakeholder engagement, influencing and relationship-building skills


• Relevant qualifications in Facilities Management, Engineering, Asset Management, Property, Operations Management, Project Management or a related discipline

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll enjoy a flexible approach to work-life balance while building your career in a business backed by long-term Government contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to grow your career across our core capabilities in Defence, Maritime, Justice, Health and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please ensure you include a Cover Letter outlining your relevant skills and experience for the role. Please upload your Cover Letter and CV as a single document.

Impact a better future at Serco.