Field Service Engineer

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?  

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organization we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles. 

About the Role

As a Field Service Engineer (Level 1), you will be a key contributor within the WA-based Service team. The role will require you to perform troubleshooting, diagnosis and apply fixes independently and collaboratively to error diagnosis at customer premises, as per company training and manuals, in accordance with company procedures.

The role ensures that all necessary day to day matters, stakeholder management, risks and compliances are managed in a manner that the organisation achieves its goals and builds a great brand reputation.

Duties & Responsibilities:

• Prepared to, and capable of, fulfilling the Company’s Career Path competencies training and assessment
• Understanding of networking and concepts of digital printing, printer languages, desktop publishing applications, colour management and ICC based workflows.
• Possess a mechanical / electrical aptitude, along with excellent communication and interpersonal skills.
• Experience in equipment service, preferably in the service of Colour Copiers and / or Printers, in a networked environment.
• Strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers and colleagues, are essential attributes for this role.
• Corrective Servicing: Analysing, diagnosing and rectifying equipment issues to minimize downtime.
• Preventative Servicing: Service and maintain installed equipment including scheduled maintenance visits.
• Installation: Commissioning of equipment installations.

Essential Requirements for this Role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding 
• Strong verbal and written communication skills 
• Strong customer service skills 
• Excellent organisation and time management skills  
• Driver’s License and Working with Children Check
• Have full working rights in Australia without any restrictions

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks. 

What can KM offer you?

We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture. At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility. 

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. 

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability. 

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected] 

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.