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Field Service Engineer Sydney

icon building Company : Systemsgo
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Field Service Engineer Sydney

Join a Growing Global Team
systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.


At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.



What You’ll Do



  • Provide scheduled and ad hoc onsite and remote support to systemsGo clients.

  • Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.

  • Install, configure, and test computer and network systems for projects.

  • Assist with engineering tasks under the guidance of Service Delivery Manager.

  • Communicate effectively with clients and internal teams about system status and requirements.

  • Monitor and escalate critical issues to management when necessary.

  • Support the sales team by gathering technical information during client visits.

  • Follow systemsGo’s methodologies to deliver consistent, high-quality service.

  • Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.




What We’re Looking For



  • Diploma/Degree in Computer Science, Information Technology, or related field.

  • 3+ years’ experience in IT end-user support or service delivery.

  • Hands-on experience with office IT environments (PCs, printers, peripherals).

  • Knowledge of network infrastructure (cabling, circuits, network devices).

  • Strong customer service skills—able to explain technical issues clearly and summarize results effectively.

  • Ability to work independently and as part of a team, following instructions to completion.

  • Solid problem-solving skills and a proactive approach to learning.

  • Language: Professional English required




Technical Skills



  • Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.

  • Office 365 administration experience.

  • Video conferencing support (Cisco WebEx, Zoom, Polycom).

  • Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).

  • Networking experience (firewalls, switches).

  • Familiarity with VDI, Microsoft Azure, MDM solutions.

  • Project coordination experience is a plus.

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