Food & Beverage Team Leader - Silvester's

POSITION SUMMARY

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.


• Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.


• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.


• Monitor dining rooms for seating availability, service, safety, and well being of guests.


• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.


• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.


• Communicate information to manager/supervisor by documenting pertinent information in appropriate department.


• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.


• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.


• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.


• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.


• Speak with others using clear and professional language.


• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.


• Ensure adherence to quality expectations and standards.


• Read and visually verify information in a variety of formats (e.g., small print).


• Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift.


• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.


• Move through narrow, confined, or elevated spaces.


• Move up and down stairs and/or service ramps.


• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.


• Perform other reasonable job duties as requested by Supervisors.

What we ask of you:

• A genuinely warm & welcoming demeanour


• Personable communication skills


• Energising motivation – it’s infectious - no job is too big or too small


• A passion for the industry, a want to be the best in service


• Food & Beverage experience


• New South Wales Responsible Service of Alcohol


• Australian Working Rights


• Ensure uniform and personal appearance are clean and professional


• Respond to special requests from guests with unique needs


• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets


• Speak with others using clear and professional language; answer telephones using appropriate etiquette


• Develop and maintain positive working relationships with others; support team to reach common goals


• Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings


• Stand, sit, or walk for an extended period of time or for an entire work shift


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

Perks, Rewards, Motivations

• Team-spirited co-workers


• Encouraging leadership


• Discounted room rates on hotels worldwide


• Discount on food and beverages at participating Marriott International hotels worldwide


• Recognition programs to keep you motivated


• Wellbeing & mindfulness programs to ensure you stay healthy