Group Manager Residential Sales, Marketing & Service

• Own the strategy and performance of a critical national LPG customer segment. 


• Influence enterprise-wide outcomes across sales, marketing, customer service and digital. 


• Melbourne or Adelaide Location based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:  
 

We’re seeking a commercially astute and strategic leader to join our LPG business as Group Manager – Residential Sales, Marketing & Service. In this pivotal role, you will take ownership of Origin’s Residential LPG segment, leading end-to-end performance across sales, marketing, customer service and digital.

With accountability for a large national customer base, you will shape and execute the segment strategy to drive growth, enhance customer experience and deliver strong commercial outcomes. Reporting to the General Manager LPG, you’ll lead a sizeable, multi-layered team and work closely with stakeholders across Retail, Commercial and Technology to influence enterprise-wide outcomes.

Why this role matters?  

• Own the performance of a critical customer segment with over 300,000 customers


• Drive market share growth through acquisition and retention strategies end-to-end sales, marketing and customer service performance


• Influence and deliver digital transformation and omni-channel experience


• Take full accountability for P&L, pricing strategy and commercial outcomes


• Lead and develop a large, national team

What will you bring?  

• Proven senior leadership experience across Sales, Marketing and/or Customer Operations


• Strong track record of delivering growth through strategy and execution


• Experience managing large teams and complex, customer-led environments


• Commercial acumen with P&L ownership and pricing strategy experience


• Expertise in data-driven decision making, CRM and digital transformation


• Ability to influence stakeholders and lead at an enterprise level

So, why join us?  
 

• 21 weeks of paid parental leave for primary carers with flexible return options. 

• Thrive in a culture of personal and professional growth. 

• Enjoy a central CBD location with access to parking and public transport. 

• Purchase up to four additional weeks of leave annually. 

• Engage in opportunities through the Origin Foundation to support your community. 

• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee. 


• Explore unique and cost-effective employee EV Car subscriptions. 

Origin - Where good change happens

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.