Group Manager, Residential Services

Employment Type: Permanent, Full-Time

Location: Hindmarsh 

There to care. Here for good. 

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do. We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you. 

Join us as the Group Manager, Residential Services and shape your future and ours.

A brighter future with Helping Hand, for older people and for you.

An opportunity to step into a highly visible senior leadership role with one of South Australia’s long-standing aged care providers. As our Group Manager, Residential Services, you’ll lead a portfolio of residential aged care homes across metropolitan and regional South Australia, shaping the way care is delivered, leaders are supported and services continue to grow and improve.

Reporting to the Head of Residential Operations, you’ll guide and support Residential Service Managers, strengthen operational and clinical performance, and help create environments where residents receive safe, high-quality, person-centred care and teams feel confident to do their best work.

You’ll have the scope to influence strategy, lift capability, lead meaningful change and see the impact of your work across multiple homes. It’s a role for someone who can balance commercial discipline with compassion, build trust quickly and bring people together around a shared commitment to better outcomes for older people.

In this role, you’ll make an impact by:

• Leading, coaching and developing Residential Service Managers across your portfolio.
• Driving excellence in quality, safety, governance, compliance and resident experience.
• Leading complex change with confidence, care and a strong focus on practical outcomes.
• Building confident, capable leadership teams who feel supported to perform at their best.
• Using data, feedback and insights to identify opportunities, manage risk and lift performance.
• Partnering with clinical, hotel services, rostering, quality and corporate teams to deliver joined-up outcomes.

What you’ll bring

You’ll be an experienced, values-led leader who is confident operating in a complex service environment. You’ll bring sound judgement, strong relationship skills and the ability to coach leaders, manage competing priorities and turn ideas into practical improvements that make a real difference.

• Clinical experience in aged care or other health discipline.
• Significant leadership experience in aged care, healthcare or a similarly complex environment.
• Strong operational, quality and financial management capability.
• Experience leading teams through change and continuous improvement.
• Exceptional communication, relationship-building and influencing skills.
• A passion for person-centred care and positive resident outcomes.
• Relevant qualifications in health, aged care, management or a related discipline.
• A valid NDIS Worker Screening Clearance or willingness to obtain one. 

You’ll stand out from the crowd if you have some of the following:
 An understanding of the national agenda for change in the aged care sector towards Person centred care and resident experience.

Please click the link below to view the position description: 

Group Manager, Residential Services Position Description 

What’s in it for you?

• A genuine senior leadership role where your decisions shape care, culture and performance.
• The opportunity to influence the future of residential aged care across metropolitan and regioanl South Australia.
• Direct access to senior leaders and the chance to contribute to strategic priorities that matter.
• A visible role where you can mentor leaders, strengthen services and see the impact of your work.
• Access to corpoarte fleet vehicle when based in Hindmarsh. 
• Flexible location options, with the opportunity to be based at our Hindmarsh office or across our metropolitan and regional sites. 

Why Helping Hand? 

At Helping Hand, aged care is more than a service — it’s a commitment to people, community and doing what’s right. Since 1953, we’ve supported South Australians with compassion, respect and care. Today, we’re continuing to evolve, and this role gives you the opportunity to help shape what great residential aged care looks like across our metro homes.

You’ll be supported by a collaborative leadership team, a clear organisational purpose and the stability of an established provider, while having the autonomy to influence services, systems, culture and performance in a meaningful way.

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are 

As our Group Manager, Residential Services,  you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting. 

We care how you are 

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact: [email protected]

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.