Guest Experience Expert (Front Desk Agent)

For exceptional Front Office professionals, opportunities to join a brand of this calibre are rare. If you're ready to take your luxury hospitality career to the highest level, The Ritz-Carlton, Melbourne offers a career-defining opportunity.  This is more than a Front Desk role. This is an opportunity to join the pinnacle of luxury hospitality.

At The Ritz-Carlton, Melbourne, we do not simply welcome guests—we create extraordinary memories through genuine care, world-class service, and exceptional attention to detail. As one of the most celebrated luxury hotel brands in the world, we are seeking a passionate and experienced hospitality professional to join our Front Office team as a Guest Experience Expert.

For those who take pride in creating meaningful guest connections, thrive in a luxury environment, and aspire to build a long-term career with a globally recognised icon, this is an opportunity unlike any other in the Australian market.

As one of our Ladies and Gentlemen, you will become part of a culture renowned for setting the benchmark in luxury hospitality, where excellence is not just expected — it is celebrated.

The Opportunity:

As a Guest Experience Expert, you will be at the heart of the guest journey, delivering the personalised, intuitive service that defines The Ritz-Carlton experience.

You will:

• Create exceptional first and last impressions through seamless arrivals and departures


• Anticipate guest needs and deliver personalised service that exceeds expectations at every opportunity


• Build meaningful relationships with guests, inspiring loyalty and creating memorable experiences that keep them returning


• Act as a trusted ambassador for The Ritz-Carlton, Melbourne, confidently sharing your knowledge of the hotel, Melbourne's luxury offerings, and local experiences


• Manage guest enquiries and requests with professionalism, efficiency and genuine care


• Support Front Office operations while maintaining the highest standards of luxury hospitality


• Handle reservations, payments and administrative responsibilities with precision and attention to detail

About You:

You are an experienced hospitality professional who understands that luxury service is about creating moments, not transactions.

• Previous Front Office or Guest Services experience within a luxury or premium hotel environment


• Experience with OPERA property management system or similar


• A passion for delivering personalised service and creating memorable guest experiences


• Outstanding communication and relationship-building skills


• A proactive mindset with the confidence to anticipate needs and resolve challenges with grace and professionalism


• A genuine desire to grow your career within a world-leading luxury hospitality brand


• Working rights in Australia

Most importantly, you are someone who takes pride in exceeding expectations and understands that every interaction matters.

Why The Ritz-Carlton, Melbourne?

• World-class training, leadership development and career advancement opportunities across more than 30 hotel brands worldwide.


• Access to global career pathways across Marriott International's portfolio of luxury and premium brands.


• Discounted accommodation worldwide for you, your family and friends.


• Food and beverage discounts across participating Marriott hotels.


• Associate recognition and wellbeing programs.


• Employee Assistance Program access.


• The opportunity to build your career with Australia's premier luxury hotel


• A culture where your contribution is valued, your career ambitions are supported, and excellence is recognized

Begin Your Next Chapter

If you're currently excelling in a Front Office role and are ready to elevate your career within one of the world's most iconic luxury hotel brands, we'd love to hear from you.

Join The Ritz-Carlton, Melbourne and be part of a team that sets the standard for luxury hospitality in Australia and beyond.

The Ritz-Carlton, Melbourne is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!