Guest Relations Officer

What we ask of you:

• A genuinely warm & welcoming demeanour


• Personable communication skills


• Energising motivation – it’s infectious - no job is too big or too small


• A passion for the industry, a want to be the best in service


• Food & Beverage experience


• New South Wales Responsible Service of Alcohol


• Australian Working Rights


• Ensure uniform and personal appearance are clean and professional


• Respond to special requests from guests with unique needs


• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets


• Speak with others using clear and professional language; answer telephones using appropriate etiquette


• Develop and maintain positive working relationships with others; support team to reach common goals


• Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings


• Stand, sit, or walk for an extended period of time or for an entire work shift


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

POSITION SUMMARY

• Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service


• Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure


• Answer incoming phone calls to the Executive Lounge


• Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items


• Complete food and beverage requisition for the next day’s delivery


• Restock, refill and clear counters and tables at the end of every shift


• Maintain a positive inter-departmental relationship through the hotel and with outside vendors


• Abide by NSW Responsible Service of Alcohol when serving alcohol to guests


• Serving each guest on a one-to-one basis with utmost courtesy


• Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music


• Quickly clear dirty table settings and sanitize for the next seating


• Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

Perks, Rewards, Motivations

• Team-spirited co-workers


• Encouraging leadership


• Discounted room rates on hotels worldwide


• Discount on food and beverages at participating Marriott International hotels worldwide


• Recognition programs to keep you motivated


• Wellbeing & mindfulness programs to ensure you stay healthy