A

Guest Service Agent - Mercure Perth on Hay

icon building Company : Accorhotel
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Guest Service Agent - Mercure Perth on Hay

Company Description

Mercure Perth on Hay is a 127 room full service property located near the beautiful Swan River in the heart of Perth CBD. With refurbishments now completed, multiple conference spaces and a sweeping indoor/outdoor F&B dining space, this Hotel offers an opportunity to surprise & delight our guests.

We are seeking a dynamic and dedicated individual to join our team in the role of Casual Guest Service Agent.

Who are We:

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

What will you be doing?

We are seeking energetic and enthusiastic Casual Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

Some of the duties will include:

Guest Services:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
  • Answer all telephone calls in a professional manner according to brand standard
  • Reconcile cashier floats at the completion of each shift.
  • Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

 

Qualifications

Your Skills and experience include:

  • Previous customer service experience, preferably in a Hotel environment
  • Strong knowledge of computer systems including Microsoft Office and preferably in Opera
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay 
  • Ability to work across a 7 day roster including mornings and evenings and weekends

 

Additional Information

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

 

Original job Guest Service Agent - Mercure Perth on Hay posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Guest Service Agent Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Guest Service Agent Jobs in Australia

GrabJobs is the no1 job portal in Australia, connecting you to thousands of jobs fast! Find the best jobs in Australia, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.