HCM Application Management Services (AMS) Consultant

Role: HCM Application Management Services (AMS)
Consultant

Role Overview

We are seeking an experienced HCM AMS Consultant to provide
functional application support, maintenance, and continuous improvement
services for Oracle HCM Cloud applications. The consultant will be responsible
for incident resolution, service request management, system configuration,
quarterly release support, stakeholder engagement, and ensuring adherence to
agreed service levels. The specific HCM modules in scope will be defined
separately.

Modules: Core HR, absence, recruitment, learning,
Talent and succession, performance and goals, Compensation, AI Studio

Key Responsibilities

• Provide
  L2/L3 functional support for Oracle HCM Cloud applications.
  
• Analyze,
  troubleshoot, and resolve incidents, defects, and service requests within
  SLA timelines.
  
• Perform
  impact assessment, configuration changes, testing, and deployment of
  approved enhancements.
  
• Support
  Oracle quarterly release analysis, regression testing, and production
  deployment activities.
  
• Conduct
  root cause analysis for recurring issues and recommend permanent
  solutions.
  
• Collaborate
  with business users, HR stakeholders, and technical teams to ensure
  seamless service delivery.
  
• Prepare
  operational reports, service metrics, and governance updates.
  
• Identify
  opportunities for automation, process improvements, and service
  optimization.
  
• Participate
  in knowledge management activities and maintain support documentation.
  

Required Skills

• Strong
  experience in Oracle HCM Cloud Application Support and Maintenance.
  
• Good
  understanding of Incident, Problem, Change, and Service Request Management
  processes.
  
• Experience
  working in AMS/Managed Services environments with SLA-driven support.
  
• Strong
  troubleshooting, analytical, and stakeholder management skills.
  
• Experience
  in testing, release management, and quarterly patch validation.
  
• Excellent
  communication and documentation skills.