Housekeeping Manager

Our Ideal Candidate:

• Luxury hotel or 5-star hospitality experience.


• Experience managing large housekeeping teams.


• Proven track record of achieving quality and guest satisfaction targets.


• Experience with recruitment, training, and succession planning.


• Self-driven, adaptable, and results-oriented with a focus on guest satisfaction.


• Experience managing budgets and departmental costs.

Key Responsibilities:

• Lead the day-to-day Housekeeping operation, ensuring guest rooms and public areas consistently meet The Ritz-Carlton’s luxury standards.


• Support the Executive Head Housekeeper in driving departmental performance, service excellence and operational priorities.


• Lead, coach and develop the Housekeeping team, fostering a culture of engagement, accountability and genuine care.


• Oversee room readiness, inspections and daily task allocation to ensure a seamless guest experience.


• Partner closely with Front Office, Engineering and other departments to address guest and operational needs.


• Monitor guest feedback and service opportunities promptly, empowering the team to deliver thoughtful and personalised solutions.


• Manage staffing, productivity, payroll and departmental expenses in line with business requirements and budget.


• Maintain appropriate inventory levels of linen, amenities, uniforms and operating supplies.


• Ensure compliance with brand standards, hotel procedures, workplace health and safety requirements.


• Identify opportunities to continuously improve service, productivity and operational efficiency.