ICT Customer Support

Job Title: ICT
Customer Support

Salary:
60 -65K AUD

Location -
Alice Springs, Northern Territory, Australia.

Tasks and Responsibilities:

·        determining software and
hardware requirements to provide solutions to problems

·        responding to inquiries about
software and hardware problems

·        adapting existing programs to
meet users' requirements

·        installing and downloading
appropriate software

·        ensuring efficient use of
applications and equipment

·        implementing computer networks

·        designing and maintaining
websites

·        repairing and replacing
peripheral equipment such as terminals, printers and modems

·        may work in a call centre

Requirements

·        AQF Associate Degree, Advanced
Diploma or Diploma

·        At least three years of
relevant experience and/or relevant vendor certification

·        Experience in telephone -based
IT Support/operations

·        Strong communication and
customer service skill

·        Relevant Industry
certifications would be highly regarded

·        Ability to resolve issues as
they arise and provide effective solutions

Benefits

·        Employer Sponsored Visa.

·        Permanent Residency (PR)
pathway after 3 years of employment.