ICT Engagement Support Officer

Summary

• Location: BCEO Woolloongabba 


• Work hours: Fulltime | Flexible Working Arrangements Available


• Status: Fixed Term | June 2026 - July 2027


• Salary: $106,702 - $118,554 plus super


• Ad Close date: 20 June 2026


• Contact: [email protected] 

About the opportunity

In this position you will: 

• Partner with stakeholders to identify, define, and translate business needs into clear functional system requirements.


• Drive continuous, user-led system improvements by gathering feedback and identifying opportunities to enhance usability and effectiveness.


• Support the design and enhancement of enterprise systems, including coordinating user acceptance testing and refining processes.


• Engage with end users to support system adoption, build capability, and ensure solutions meet operational needs.


• Provide practical guidance and support on system functionality, resolving issues and enabling effective system use.


• Contribute to the development and documentation of processes that align systems with organisational priorities and user requirements.


• Collaborate with technical teams and vendors to support implementation of system changes and enhancements.


• Build strong stakeholder relationships, proactively capturing insights and driving improvements in services and system performance.

About you

To be successful in this position you will bring relevant contemporary skills and experience including:   

• Providing general advice


• Creating accurate documentation with a high attention to detail


• Stakeholder engagement ensuring information flow in a timely and inclusive manner


• Experience in implementing business process and procedure assessment, optimisation, and improvement within the technology domain


• Ability to facilitate change for end users, including development and delivery of training


• Providing information to a range of internal and external stakeholders in response to direct queries


• Investigating issues and concerns and providing advice and information in line with policy and procedures  


• Qualification in education, business, information technology, information systems, or equivalent relevant work experience

Eligibility and Safeguarding requirements: 

• Eligibility to work in Australia for the duration of the appointment 


• Positive Notice Blue Card for working with Children  

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards: 

• Opportunities for career advancement and professional development


• Competitive remuneration and flexible work arrangements (position dependent)


• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre


• Salary packaging and salary-sacrificing options 


• Active staff social club and wellness programs 


• Personal support for our employees and families through the Employee Assistance Program.


• Fitness Passport access – discounted membership giving you flexible access to a wide network of gyms, pools and fitness facilities for you and your family.