Information & Records Management Support Officer

Information & Records Management Support Officer

• $84,066 per annum + 12% superannuation (pro rata for part time)


• Full time / ongoing


• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The Information and Records Management team supports WorkSafe to effectively manage, protect and maintain its corporate information and records. The team works across the organisation to promote sound recordkeeping practices and help ensure information is managed in accordance with regulatory requirements.

As the Information and Records Management Support Officer, you will provide practical advice and guidance across WorkSafe on the management (including retention and disposal) of digital and physical records. You will also support people to effectively use WorkSafe’s electronic records management system and adopt good information management practices.

You’ll build positive relationships, provide practical coaching and support, and contribute ideas that improve the way information and records are managed across WorkSafe.

What You'll Do

• Provide practical information and records management advice and guidance to stakeholders across WorkSafe.


• Support business areas to implement effective records management processes through one-on-one coaching, information sessions and guidance materials.


• Identify opportunities to improve information and records management practices while considering compliance, regulatory requirements and potential risks


• Undertake analysis and assist with reporting on records management services, including service levels, statistics, trends and emerging issues. 


• Maintain Electronic Document and Records Management System (EDRMS) documentation and support annual system health checks to maintain compliance. 


• Coordinate records management activities with internal stakeholders and external service providers, including storage services, fee reconciliation and authorised disposal of records.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are a detail-focused and organised professional with a good understanding of records and information management practices. You enjoy working with people, providing practical guidance and helping others understand and apply processes effectively. You will bring strong communication and problem-solving skills, with the ability to work independently while building positive relationships with a diverse range of stakeholders. You are comfortable analysing information, identifying issues and looking for practical ways to improve processes while maintaining accuracy, confidentiality and compliance

Additionally, you will possess the following skills and experience:

• Current knowledge of contemporary recordkeeping and information management practices.


• Strong attention to detail and accuracy, with the ability to work effectively with limited supervision.


• Good written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.


• Good analytical and problem-solving skills, with the ability to interpret trends and anomalies, identify issues and provide practical advice.


• Demonstrated ability to prepare clear documentation, including, procedures, work instructions and other business related documents. 


• Exposure to change management initiatives and practices, with the ability to adapt positively to change.

Desirable qualification and experience:

• Certificate IV in Business Administration.


• Records management experience within a government organisation. 


• Experience using SharePoint and Office 365.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm, 13 October 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist Sarin Khan via email– [email protected]