Intake Service Worker - Financial Counselling

Why this role matters

Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation.

About the role

We are seeking a values-driven and proactive Moneycare Intake Service Worker to support individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience.

Reporting to the Intake Service Team Leader, this is a maximum-term maternity leave cover position for 9 months. The role is part-time (3 days per week) and based in Hamilton, NSW. Salary and conditions are in accordance with the SCHADS Award Level 3.

How you will make an impact

• Triage all clients referred to the financial counselling services across the state.
• Answer inbound calls within required timeframes.
• Ensure appointments are booked as required for each Financial Counsellor or Financial Capability Worker.
• Ensure all required documentation is requested and available prior to the initial consultation with a Financial Counsellor.
• Attend and/or deliver community engagement and community education sessions identified by the Team Leader as beneficial to intake services.

You will have

• Certificate IV in Community Services or a relevant field
• A current NSW Working with Children Check.
• Financial Literacy Education Skill Set (desirable)
• Experience using (or the ability to quickly learn) call centre telephone systems and related technology.
• A high level of computer literacy, including the ability to use online tools and digital technology to deliver services to clients.
• The ability to meet deadlines and work under competing time pressures.
• Demonstrated ability to work with people from diverse cultures and backgrounds.
• Demonstrated ability to support people experiencing hardship or crisis.

What we offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 
• Flexible working conditions 
• Health, fitness and financial discounts / benefits 
• Paid parental leave - 12 weeks 
• Up to 8 weeks leave per year through our purchase leave scheme  
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 
• Purpose driven career which has positive social and sustainable outcomes  
• Employee Assistance Program - Independent confidential counselling service; 
• Opportunity for career development; 
• An inclusive culture of dedicated, passionate and professional team members 
• Positively supporting and impacting the lives of others through your career contribution  

How to Apply 

We are looking for compassionate people who share our mission and values.  If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration