IT Support Engineer

About Codafication 

Codafication is a tech company located just off James Street in Brisbane’s Fortitude Valley. We have developed globally recognised solutions for the insurance and construction industries.  

Our mission is to pioneer new ways to make the world simpler - and we are building solutions that streamline experiences for our customers making them more efficient and cost-effective. With deep domain knowledge and client partnerships across the trillion-dollar global insurance and construction industries, we are scaling our products and utilisation across Australia, New Zealand and into North America.

Check us out at Codafication.com.

About the Role 

Excellent opportunity within the Operations team at Codafication!

This role is ideal for someone with some practical IT experience who is still early in their career and keen to build their skills. As the IT Support Engineer, you’ll be responsible for the day-to-day administration, support and maintenance of IT infrastructure and equipment, while gaining hands-on exposure to cloud infrastructure and a range of technology stacks.

Your day-to-day duties will include:

• Local network management, including monitoring computer systems and networks for viruses, malfunctions, and errors 

• L1/L2 troubleshooting for technical issues and developing effective solutions 


• Active directory and account management, including provisioning of user accounts across SaaS products 


• IT onboarding and offboarding for employees, including workstation and equipment setup 


• Admin tasks for internal systems/platforms such as Jira and Office 365 


• Proactively recommending improvements and automation 

• Procurement of IT equipment and inventory management 


• Asset management and maintenance 


• Other tasks to support to broader Operations team as required 


• Opportunity to develop skills in programming and cloud infrastructure management 

About you 

As our successful candidate, you will demonstrate; 

• Prior experience with desktop support, IT operations, or network management 


• Strong troubleshooting and problem-solving skills 

• Experience with administration and application of enterprise systems and tools e.g. Jira, Office365, etc. 


• Excellent written and verbal skills


• Passion for technology and interest in learning Linux, Cloud, DevOps and/or programming
  

Life at Coda 

• Brand new Fortitude Valley Office bordering James Street Precinct 


• Quarterly Staff functions - Celebrate our success as a team 


• Be recognised and rewarded for your achievements 

• Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love


• Regular 1-2-1 time with your leader to accelerate your career


• Access to our Learning & Development platform and dedicated learning time


• Genuine career progression 


• Hybrid working environment to promote genuine work-life balance 

If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you.  We do have an immediate start available however happy to wait for the right person given notice periods.

*NOTE* We kindly request that recruiters and agencies refrain from contacting us regarding this job posting, as applications from recruiters will not be accepted. We appreciate your understanding.

Please note that we are not offering sponsorship for this role.

This is a hybrid opportunity, with minimum office days each week at our Fortitude Valley Headquarters.