IT Support Engineer Melbourne

Position: IT & AV Support Technician
Location:  Caribbean Drive, Scoresby, Melbourne, VIC 3179

systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

• Provide Level 2 desktop support at client’s office


• Provide helpdesk and remote support for IT and AV equipment


• Complete project tasks as instructed by the client


• Occasional after-hours work with appropriate compensation

Requirements:

• Pro-active, customer focused, and comfortable dealing with end users directly


• Able to describe issues clearly to end users and client management, and report on results effectively


• 2+ years experience in IT helpdesk role or technical support role


• Comfortable working in a team


• Microsoft MCP certification preferred


• Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc


• Experience with AV systems and providing meeting support


• Experience with helpdesk ticketing systems including ServiceNow


• Diploma/Degree in Computer Science/Information Technology is preferred but not essential

About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.