Lending Support Officer - Commercial Property Finance

ING Australia’s Business Banking team is looking to hire a Lending Support Officer within our Commercial Property Finance (CPF) team, based in our Sydney office.

As a Lending Support Officer, you’ll play a key role in supporting the smooth execution of commercial property lending by ensuring accurate processing, operational compliance and efficient deal administration across the full lending lifecycle. You’ll partner closely with Deal Originators, Credit Risk, KYC, and other internal stakeholders to progress deals from initial approval through to settlement and ongoing portfolio management.

We’re looking for a detail‑oriented banking professional who enjoys working in a fast‑paced environment, thrives on structure and accuracy, and is passionate about delivering seamless customer and internal stakeholder experiences. If you’re someone who can juggle multiple priorities, solve problems quickly, and take ownership of operational excellence — this could be the role for you

Ready to make an impact?
 

What you’ll do  

• Prepare and process commercial property credit approval packs and upload accurate loan information into ING systems.
• To assist Deal Originator Team in obtaining credit approvals (including annual reviews) from ING Risk Management. 
• Support pre‑settlement activities by entering loan covenants, loading securities and insurance details, and notifying internal teams of approved transactions.
• Prepare and lodge KYC approval packs, creating cases in ING systems and liaising with KYC/CDD teams to resolve information gaps and progress approvals.
• Manage end‑to‑end deal administration, including processing interest rate resets, fee payments, drawdowns, consents, and loan discharges.
• Maintain portfolio data by monitoring registers, updating system records, and supporting periodic KYC reviews for existing clients.
• Collaborate with internal and external stakeholders to resolve loan queries and ensure accurate, compliant deal execution.
• Complete ad‑hoc account management tasks, maintain file accuracy, and uphold ING’s policies, processes and mandatory training requirements.

What we’re looking for

• Tertiary qualification in business, finance, commerce or a related discipline.
• Minimum 2 years’ experience in banking or financial services, ideally within lending operations, settlements, or business banking support.
• Strong understanding of regulatory requirements and familiarity with KYC/CDD processes.
• Proficiency with MS Office (Word, Excel, Outlook) and ability to learn banking systems (FNS / BANCS or similar).
• Excellent attention to detail with a commitment to accuracy and data integrity.
• Strong communication and stakeholder engagement skills, both written and verbal.
• Ability to manage multiple priorities, work to SLAs, and maintain composure in fast‑paced environments.
• A proactive, reliable team player who embraces change and demonstrates high integrity, customer focus, and problem‑solving capability.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 
 
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Mark Montgomery on [email protected]

Applications close Wednesday 4th March 2026
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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