Member Communication Specialist

Remarkable people. Remarkable careers.

At GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA.

Do you love turning complex information into clear, engaging communication? Are you passionate about creating messages that truly connect with customers?

GMHBA is looking for a Member Communications Specialist to join our team and help shape how we communicate with our members across GMHBA and Frank. In this role, you’ll play a key part in delivering meaningful communications that keep members informed, confident and supported.

This is a fantastic opportunity for a strong writer and strategic communicator who enjoys working across digital and traditional channels while collaborating with a variety of teams.

This is a part-time role (four days per week) on a fixed-term contract for a duration of nine months.

About the role

As our Member Communications Specialist, you’ll be responsible for creating and delivering high-quality communications that reach thousands of members across multiple channels.

From emails and SMS campaigns to website updates and member letters, you’ll ensure every message is clear, accurate and aligned with regulatory requirements. You’ll also contribute to important projects such as annual rate reviews, tax statements and key member updates.

Working closely with internal teams and external partners, you’ll help ensure our communications are simple, member-focused and impactful.

What you’ll be doing

• Create engaging member communications including emails, SMS, letters, website content and brochures
• Translate complex health insurance and regulatory information into clear, easy-to-understand messages
• Deliver end-to-end communications, from planning and drafting through to proofing, testing and distribution
• Use tools such as Salesforce Marketing Cloud and Optimizely/Episerver to manage campaigns and web content
• Coordinate large-scale communications with external mail house providers
• Ensure communications meet regulatory, compliance and brand standards
• Support major annual member communications projects such as rate reviews and tax statements
• Analyse engagement results and use insights to continuously improve communications

About you

You’re a natural storyteller and skilled communicator who enjoys making complex topics simple and engaging.

You bring strong attention to detail, enjoy collaborating with stakeholders and thrive in an environment where priorities can shift quickly.

What you’ll bring

• Exceptional writing and editing skills with a strong eye for detail
• Tertiary qualification in communications, public relations, journalism or similar
• 5+ years’ experience in communications, content or member/customer communications
• Experience working with cross-functional teams and stakeholders
• Strong organisational skills and the ability to manage multiple projects
• A passion for improving member and customer experience through communication

Nice to have

• Experience in private health insurance, financial services or a regulated industry
• Knowledge of health insurance compliance requirements
• Experience using marketing automation or content management platforms

What’s In It for You?

We’re big on supporting our people- at work and beyond. We offer:

• Flexible, hybrid ways of working that fit around life
• Discounted GMHBA health insurance and access to a variety of health and wellbeing services
• Paid parental and secondary carer leave, plus paid time to volunteer in the community
• Great everyday perks, including employee discounts and purchased leave
• Wellbeing that goes beyond words, with an Employee Assistance Program for you and your immediate family, health checks, flu vaccinations and more
• Real development opportunities, from training and coaching to ongoing career growth
• A connected, positive culture,meaningful recognition programs and quarterly values awards.

If you’re passionate about clear communication and improving member experience, we’d love to hear from you. If you don’t tick every box but know you can make an impact, we’d still love to hear from you.

Let’s get started

Submit your application online today. Applications close on Tuesday,30th June 2026.

If you have any questions about this position or the recruitment process, please reach out to the careers team at [email protected].

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.