Mob Link Social Health Care Coordinator

Join an Organisation dedicated to Closing the Gap in Indigenous Health

About Us?

The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region. 

The Regional and Specialist team includes Integrated Specialist Services, Mental Health and Wellbeing Services, Primary Healthcare Services, Birthing and Early Childhood Services (South), and Child and Youth Services. Our purpose is to connect, guide, and empower teams and communities through culturally safe, transparent, and responsive ways.

About the Role?

As a Mob Link Social Health Care Coordinator, you will provide culturally safe, person-centred, short-term coordination for Aboriginal and Torres Strait Islander people facing barriers to health and social services. Working alongside clients, you will identify their priorities, connect them with suitable supports and facilitate warm referrals to services that can meet their longer-term needs, including secure housing, mental health, Domestic and Family Violence, and other social health supports.

The position aim is to reduce the significant points of risk in a person’s journey through the health care system at hospital entry and discharge, and in transit from primary care in and out of specialist, allied health, housing, mental health, domestic and family violence, and other social health services. 

Your day-to-day duties will include: 

• Build culturally safe engagement with clients and identify their priorities, strengths, service access barriers and immediate coordination needs.

• Provide short-term, goal-focused coordination for clients requiring support to navigate health and social service systems.

• Identify appropriate internal and external services and clearly explain available options so clients can make informed choices.

• Action referrals, share relevant information with consent, and follow up to confirm that referrals have been received and connection has occurred.

• Coordinate with hospitals, primary care, IUIH services and community providers to support safe transitions and reduce duplication or gaps in care.

• Advocate with and for clients to address practical access barriers and promote culturally safe, responsive service engagement.

• Maintain clear, timely documentation of client goals, referrals, follow-up actions, outcomes and transition plans.

• Complete a planned transition from Mob Link once the client is connected to appropriate ongoing services, or when agreed short-term coordination goals have been met.

About You?

• Current C Class Drivers Licence (QLD)

• Current Criminal History Check.

• Current Working with Children’s Check (Qld Blue Card).

• Minimum Certificate IV in Social Work / Social Services.

• Demonstrated case management experience in a comparable not for profit, government or private sector organisation.

• Demonstrated experience in coordinating internal and external service providers to ensure that services are managed efficiently.

Desirable, but not mandatory:

• Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities 

What Can we Offer?

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH ‘Our Collectivity is Our Strength’.

• We are a diverse and inclusive workplace that invites applications from all people.

• Be part of Australia’s largest community controlled Aboriginal Health Service.

• Access to “Growing Our Own Opportunities” through in-house training and programs.

• Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies.

• Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more.

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.