Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

"The Mortgage Processing Officer will attend to the end to end processing of a mortgage within agreed service levels and while delivering an exceptional experience to our customers. The role includes;
• processing of settlement instructions to ensure timely, accurate completion of settlements,
• preparing required loan documentation, and
• checking of loan documents to ensure compliance with client and regulatory requirements
This role is required to liaise with solicitors and brokers regarding settlements.
""Main Tasks

Settlement Preparation
• Follow up cheque directions from solicitors
• Obtain payout figures on secured and unsecured loans
• Prepare settlements instructions
• Input cheque details required for settlements via FMS database
• Ensure fees and charges are collected correctly in all incidents
• Prepare certification
• Complete post settlements activity

Document Preparation
• Prepare loan contracts and all required mortgage documents accurately and in line with client

Instructions
• Identify any errors and flag with client
• Follow up any outstanding information with client and/ or relevant stakeholders
• Load instructions in FMS database (DocPrep)
• Ensure fees and charges are loaded correctly
• Printing and collating documents and preparing documents for postage

Verification
• Verify an allocation of new files daily and accurately identify and advise any outstanding

Requirements
• Ensure all lender requirements and special conditions have been satisfied
• Work with clients to ensure that any issues that so arise are resolved promptly
• Correctly calculate and input of all fees and charges including Government stamp duty and registration costs, lender fees and legal/disbursement fees

Key Responsibilities

Customer Focus
• Managing calls and providing a high level of customer service in a timely manner
• Empowerment going above and beyond to meet clients requirements on a daily basis
• Take ownership of your client base
• Listen, support, champion our client’s needs

Process
• Adhere to all internal policies and procedures
• Comply with client specific operating processes
• Ensure all tasks are performed with a high level of accuracy
• Foster and encourage an environment of continuous improvement

Team work & Behaviour
• Provide support to your peers and other teams within the business as required
• Take ownership of own performance and development
• Actively contribute to team with a positive attitude
• Share opinions in a way that is respectful to others focussing on ‘what we can learn’.

Results
• Perform at or above team productivity levels
• Meet and exceed quality targets
• Meet adherence to roster targets
• Actively identify and escalate any perceived risks
"

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances