Network Operations Technical Analyst

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity

Join Telstra's Transmission Operations team and play a key role in keeping our network running reliably for customers across Australia. You'll provide technical leadership during complex network incidents, drive operational improvements, and help build the capability of the wider team.

This is a permanent full-time, 24x7 shift role based in Clayton, Melbourne.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What you'll do

• Lead the technical response to complex network incidents and act as the senior escalation point for fault investigation and service restoration.
• Support major incidents, coordinate technical teams and vendors, and provide clear communications to stakeholders during service disruptions.
• Identify opportunities to improve network performance, processes, tools and automation through incident reviews and trend analysis.
• Monitor service performance, KPIs and customer impacts, taking proactive action to reduce risks and improve outcomes.
• Mentor team members, share technical knowledge and support training and capability development across the transmission operations team.

About you

• Experience in telecommunications or IT operations, ideally within transmission networks, network operations or incident management environments.
• Strong problem-solving skills and the ability to remain calm and decisive during critical incidents.
• Knowledge of ITIL incident management practices and service operations.
• Excellent communication and stakeholder management skills, with the ability to explain technical issues to both technical and non-technical audiences.
• A technical qualification in Engineering, IT or Telecommunications, or equivalent industry experience.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment