New Job Opening: Service Desk Engineer - Level 2 in East Perth

Job Description

Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

• Providing first and second level technical support to end-users.


• Troubleshooting and resolving IT-related queries and issues.


• Documenting and tracking support requests.


• Collaborating with the IT team to find solutions.


• Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration


• AD


• Networking – Layer 2 -3 - TCP/IP, DNS, DHCP


• Wireless


• Windows Server – Hyper-V and VMWARE


• Onsite MGMT – installs – setups


• Assist Level 1


• MSP experience is a must


• 3CX nice to have


• Fortinet skills nice to  have


• Can do attitude


• Ideally using Connectwise PSA – screen connect


•  

Your skills:

• A strong customer focus and a passion for helping others.


• Previous experience in a similar role.


• Knowledge of Office 365 and Windows AD.


• Excellent communication and professional phone manners.


• The ability to prioritize tasks to meet SLAs.


• A desire to learn and grow into more senior roles.


• Strong documentation and independent work skills.


• Availability to work Monday - Friday, 8:30 am - 5 pm


• Candidates must be permanent residents or citizens.

What’s in it for you!

• Ongoing career development opportunities.


• A supportive and collaborative team environment.


• Competitive compensation package.


• Convenient location in Perth's eastern suburbs.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to [email protected]