Online Executive

 Key Responsibilities

Ecommerce Operations

• Coordinate the creation and maintenance of product content across multiple ecommerce and retail partner websites.
• Brief and manage external support teams and agency partners to deliver accurate and timely online product updates.
• Review and quality check website content, product information, promotional assets, and campaign executions.
• Coordinate the implementation of digital campaigns, product launches, and promotional activity across online channels.
• Conduct regular website audits, identifying opportunities to improve content accuracy, brand presentation, and customer experience.

Website Optimisation

• Support the ongoing performance and optimisation of ecommerce websites to improve product discoverability, customer experience, and conversion.
• Assist in the execution of digital marketing initiatives across website, email, search, and paid media channels.
• Maintain product catalogue integrity, including product setup, categorisation, and ongoing data management.
• Optimise onsite search, navigation, and merchandising to enhance the customer shopping journey.
• Support website testing and continuous improvement initiatives to drive engagement, search visibility, and sales performance.

New Channel Development

• Support the launch and ongoing operation of new ecommerce marketplaces and online retail channels.
• Collaborate with internal and external stakeholders to ensure successful onboarding, content setup, and day-to-day channel management.
• Assist in identifying opportunities to improve processes and performance across emerging digital platforms.

Retail & Stakeholder Coordination

• Act as a key liaison between internal teams, external partners, and retail customers to ensure the successful execution of ecommerce activity.
• Coordinate requests and communications from retail partners, ensuring timely action and resolution.
• Support promotional planning and campaign execution, including the coordination of product information, creative assets, samples, and marketing materials.
• Partner closely with brand, marketing, and commercial teams to understand upcoming launches, priorities, and customer requirements.

Reporting & Administration

• Monitor product availability and online listings to ensure accurate and up-to-date information.
• Track competitor activity and ecommerce best practice trends within the beauty and retail industry.
• Support reporting, operational processes, and purchase order administration related to ecommerce activities.