Operational Risk Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Step into a role where your thinking shapes how risk is understood and managed across the business. As an Operational Risk Consultant, you’ll partner closely with our Retail Insurance Teams across Customer Experience, Marketing and Strategic Enablement to bring risk frameworks to life. You’ll help connect the dots across complex areas, guiding better decisions and building confidence in how we manage risk day to day. This is a great opportunity to grow your influence, work with diverse stakeholders, and help strengthen a culture where managing risk is part of how we succeed together. 

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Partner with our Retail Insurance Teams to embed operational risk frameworks and support strong, consistent risk practices across interconnected functions
• Prepare clear, insightful reporting and contribute to risk forums, helping stakeholders understand key themes and make informed decisions
• Conduct control testing, assurance activities and process reviews to identify gaps and improve how risks are managed
• Work with stakeholders to investigate risk events, identify root causes and support practical, sustainable remediation actions
• Manage and maintain risk data in systems such as ServiceNow, ensuring accuracy and supporting better visibility of risk positions
• Use dashboards and data insights to guide conversations, highlight trends and support continuous improvement in risk maturity

What You'll Bring

• Experience or exposure to risk, compliance or assurance in financial services or similar environments.
• Strong stakeholder engagement skills, with confidence to have clear and constructive conversations`
• Ability to think across the enterprise and understand how different teams and activities connect
• Curiosity and analytical thinking to identify issues, explore root causes and suggest practical solutions
• Confidence working with systems and tools, and a willingness to learn new platforms quickly
• A collaborative mindset, with a focus on building capability and lifting risk maturity across teams

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Sunday 5 July 2026 11:59PM AEST

Adjustments and Support
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.