Operations Management Advisor

Create your best future and join Westpac as an Operations Management Advisor

• Permanent Full-time opportunity


• Sydney, Melbourne or Adelaide based


• Hybrid working model

What’s the role?

The Operations Management Advisor plays a critical role in enabling operational excellence across Group Operations by embedding Workforce Management disciplines, building leader capability and ensuring workforce governance standards are consistently applied.

The role serves as a trusted advisor to operational leaders, helping them optimise workforce performance through coaching, data-driven insights, operational discipline and Active Operations Management (AOM) practices. You'll analyse complex and diverse data sources to uncover actionable insights, identify performance opportunities and drive sustainable business and workforce outcomes. The position provides enterprise-wide governance and oversight of Workforce Management standards, ControliQ system controls, workforce planning methodologies and operational ways of working.

Beyond the work itself, this is an opportunity to join a highly regarded and collaborative team that is well respected across the business for its expertise and impact.

You'll be supported by an experienced leader who is known for developing talent, sharing knowledge and creating an environment where people can thrive. If you're looking for a role where you can learn from the best and be genuinely supported in your growth, this could be the opportunity for you.

What do I need?

• Experience in Workforce Management (advantageous) or a similar operational performance, optimisation or excellence-focused environment


• Familiarity with ControliQ, CaseworkiQ or similar Workforce Management platforms would be highly regarded


• Strong stakeholder engagement and relationship management capabilities


• Experience coaching and influencing leaders within a complex operational environment


• Experience managing competing priorities within a large and complex organisation

Just as important as your experience is your approach. We're looking for someone who is confident in sharing their expertise, courageous in contributing new ideas and passionate about collaboration. You'll enjoy working as part of a team that values knowledge-sharing, continuous improvement and finding smarter ways of working together.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!


• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 


• Tailored learning and development opportunities to help your grow your career within the bank. 


• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.