Oracle Consultant With HCM

Role
Overview

We are
seeking an experienced HCM AMS Consultant to provide functional application
support, maintenance, and continuous improvement services for Oracle HCM Cloud
applications. The consultant will be responsible for incident resolution,
service request management, system configuration, quarterly release support,
stakeholder engagement, and ensuring adherence to agreed service levels. The
specific HCM modules in scope will be defined separately.

Modules: Core HR, absence, recruitment,
learning, Talent and succession, performance and goals, Compensation, AI Studio

Key
Responsibilities

• Provide L2/L3
  functional support for Oracle HCM Cloud applications.
  
• Analyze,
  troubleshoot, and resolve incidents, defects, and service requests within
  SLA timelines.
  
• Perform impact
  assessment, configuration changes, testing, and deployment of approved
  enhancements.
  
• Support
  Oracle quarterly release analysis, regression testing, and production
  deployment activities.
  
• Conduct root
  cause analysis for recurring issues and recommend permanent solutions.
  
• Collaborate
  with business users, HR stakeholders, and technical teams to ensure
  seamless service delivery.
  
• Prepare
  operational reports, service metrics, and governance updates.
  
• Identify
  opportunities for automation, process improvements, and service
  optimization.
  
• Participate
  in knowledge management activities and maintain support documentation.
  

Required
Skills

• Strong
  experience in Oracle HCM Cloud Application Support and Maintenance.
  
• Good
  understanding of Incident, Problem, Change, and Service Request Management
  processes.
  
• Experience
  working in AMS/Managed Services environments with SLA-driven support.
  
• Strong
  troubleshooting, analytical, and stakeholder management skills.
  
• Experience in
  testing, release management, and quarterly patch validation.
  
• Excellent
  communication and documentation skills.