Order Management Coordinator

Role Objective

Order Management Coordinator is responsible for providing end-to-end sales administration, order management, reporting, and credit support functions. The role acts as a central link between Sales, Operations, Finance, and Customers, ensuring accurate order execution, improved business visibility, and proactive communication throughout the customer fulfilment process.

Expected Outcomes

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  Improved visibility of customer orders and backlog across the business.

  
  


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  Enhanced communication between Internal Sales, External Sales, Operations, and Finance.

  
  


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  Improved on-time delivery performance through proactive order tracking.

  
  


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  Faster resolution of credit-related order delays.

  
  


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  Accurate and timely reporting to support management decision-making.

  
  


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  Increased customer satisfaction through efficient order management and communication.

  
  

Key responsibilities

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  Changed ETA's on orders communicated to sales team

  
  


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  Backlog ongoing review for FY

  
  


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  Monthly Dispatch Details to sales team

  
  


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  Creating installation PO's

  
  


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  Installation Date Management

  
  


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  Chasing installation invoices

  
  


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  weekly Availability report

  
  


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  Creating new Sold-To accounts in SAP

  
  


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  Management of Internal Sales Inbox

  
  


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  Completing PGI's once goods dispatched

  
  


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  Drop dispatch notices into SFA and sharepoint

  
  


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  Managing the credit released spreadsheet

  
  


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  credit management with the sales team