Overnight Guest Experience Supervisor

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Overnight Guest Experience Supervisor today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

Position Summary: 

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  Provide guests with room and hotel information, directions, amenities and local interests

  
  

  Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

  
  

  Complete cashier and closing reports, counting the bank at the end of each shift securely

  
  

  Accept and record wake-up calls, delivering to the right department

  
  

  
  

  
  

  Communicate any emergency, lost item or theft to proper security staff and/or authorities

  
  

  
  

  
  

  Influence the team and assist in progressing their career goals

  
  

  This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

  
  

   

  
  

  
  

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar supervisory role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude


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  A genuinely warm & welcoming demeanor

  
  


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  Guest relations or front office supervisory experience

  
  


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  Personable communication skills

  
  


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  Availability to work weekends and night shifts

  
  


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  Energising motivation - its infectious - no job is too big or too small

  
  


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  A passion for the industry, a want to be the best in service

  
  

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  
  
   

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!