PEGA Senior Decision Architect - Contract - Sydney

Requirements

• Must be responsible for translating business strategy, customer needs, and data insights into scalable, AI‑driven decision logic using Pega Customer Decision Hub.
  


• As a senior practitioner and subject‑matter expert, the SDA acts as a strategic decisioning authority within delivery squads—bridging business objectives, analytics, and Pega’s decisioning capabilities.
  


• Must ensure successful delivery of TPG Telecom’s marketing and decisioning transformation, supporting the implementation and evolution of Pega CDH, uplift of channel platforms, and the establishment of sustainable frameworks.
  


• Should design, build and optimise Next Best Action strategies in Pega Customer Decision Hub, translating business objectives and customer lifecycle goals into scalable, model driven decision logic.
  


• Should Own the end‑to‑end decisioning design within CLM squads, working closely with NBA Designers, Analysts, Data Science and business stakeholders to define decision frameworks, requirements, and measurable outcomes.
  


• Ensure decisioning solutions comply with regulatory, consent, and ethical marketing requirements, embedding privacy, fairness, and governance considerations into all NBA designs.
  


• Very Good Communication Skills.​