Platform Lead

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

Step into a role where you'll help shape the future of a growing technology platform while building the foundations for long term success. As Platform Lead, you'll work closely with the Salesforce leadership team to keep the Salesforce platform running smoothly, support a team of talented specialists and create scalable ways of working as the business continues to grow. You'll be a trusted leader, problem solver and partner to both Salesforce technology and business stakeholders, balancing operational excellence with a focus on continuous improvement and team development.    

This is a permanent full-time role based in Naarm (Melbourne) or Gadigal Country (Darling Park 2, Sydney). 

What You'll Do 

• Lead day to day platform operations, ensuring services remain stable, secure, reliable and well supported across a complex Salesforce technology environment  

• Support and guide a multidisciplinary team, creating clarity, accountability, consistency and a positive culture that helps people perform at their best.  

• Act as a key escalation point for platform issues, technical risks and challenges, helping teams navigate problems and deliver effective solutions.  

• Drive improvements across processes, workflows, service standards and platform performance, including the use of AI to simplify work, lift efficiency and enhance customer and stakeholder experiences 

• Partner with technology and business stakeholders to manage priorities, communicate progress and support successful delivery outcomes.  

• Collaborate with agile teams to remove impediments, improve ways of working and strengthen delivery capability across the platform.  

What You'll Bring 

• Experience leading or supporting teams within SaaS technology platform environments. 

• Strong people leadership skills with a passion for coaching and developing others. 

• Experience managing platform techical risks, day to day operational challenges, competing priorities whilst remaining hands-on.  

• Ability to build trusted relationships with stakeholders, partners and suppliers.  

• Experience improving processes, service standards and team effectiveness. 

• A collaborative and pragmatic approach, with a focus on delivering outcomes together.  

• Experience working with technology vendors and partners to deliver operational outcomes  

What We Offer 

• Boosted superannuation with 13% as standard. 

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 

• Up to 50% off personal insurance, including home and motor insurance. 

• Partner discounts on private health insurance, tech & appliances, and many more. 

• Industry-leading 20 weeks paid parental leave. 

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply 

Applications close: Friday 7 August 2026 11:59PM AEST 

Please note – full time, part time, and job-sharing arrangements will be considered. 

Adjustments and Support  

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.  

More About Us  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningfu; change forf our customers and employees.