Practice Manager

About the Opportunity 

SMS Healthcare is looking for an experienced and passionate Practice Manager to join our team at Eye & Laser Centre Gold Coast on a full-time basis. The successful candidate will be committed to delivering excellence in customer-focused healthcare services aligned with SMS Healthcare’s mission and value and possess exceptional interpersonal, communication, and leadership skills.

At Eye & Laser Centre Gold Coast you will have the opportunity to become a valued member of a highly dedicated team of professionals committed to the excellence of patient care whilst enjoying a work life balance.

SMS Healthcare is a unique and innovative business with a diverse portfolio of assets including, day and short stay hospitals, specialist practices and allied health clinics.

Key Responsibilities

• Lead and manage the administration and clinical team fostering a positive team culture. 
• Participate in the everyday administration functions of the business, supporting on the front desk as required to ensure a smooth and efficient experience for patients visiting the clinic.
• Responsible for quality, risk, and safety management of the clinic, ensuring the business upholds operating standards to the level of an accredited facility.
• Responsible for labour management rostering of the team to ensure all clinical staff have adequate support and meet the operational requirements of the clinic within a set budget. 
• Ensuring staff are appropriately trained for their roles including conducting regular performance and career development plans. 
• Support the recruitment and onboarding processes for new employees. 
• Lead and manage clinic projects, ensuring timely delivery, adherence to budget, and achievement of project milestones.
•  Oversee all phases of the project lifecycle, including planning, monitoring, implementation, while effectively managing key stakeholders.
• Ensure efficient business processes to support all clinics through the utilisation of staff and technology.
• Ensure processes meet mandated quality/regulatory requirements and are documented and maintained.
• Maintain assets through asset registers.
• Maintain appropriate levels of consumables.
• Establish and maintain strong relationships with key suppliers.
• Monitor clinic performance through agreed performance measures/KPI’s
• Monitor exception reports and perform internal compliance audits, of financial transactions and clinical documentation.
• Ensure compliance with all relevant legislation. 
• Maintain and develop strong relationships with internal and external stakeholders to optimise outcomes.  
• Overall responsibility for site-level purchasing.
• Support the development of annual operational and capital budgets.
• Monitor expenditure versus budget on a monthly basis, devise strategies to meet budget shortfalls.
• Undertake medical billings, end of day banking and governing the general financial performance of the business including reporting of the clinic. 
• Responsibility for ensuring debtor balances / ageing remain within targeted levels.

Experience & Attributes: 

• Previous experience in a management role. 
• Experience in an Ophthalmology business is highly desirable but not essential.
• Experience with a Practice Management Software, highly desirable to have experience using Genie. 
• Experience in financial management and reporting processes.
• Previous project management experience. 
• Sound knowledge of medical terminology.
• Medical office billing experience.
• Ability to demonstrate and foster leadership and teamwork.
• Excellent communication and documentation skills.
• Proficiency with EMR systems and software applications.

At SMS we believe in our people as they are key of our success, our commitment is to support you reaching your potential. With SMS you will have the opportunity to make the difference in people’s life by providing the highest quality healthcare. We believe in providing people equal opportunities and are committed to ensuring that employees are selected, promoted and rewarded based on their merit.

If this sounds like the right opportunity for you, APPLY NOW! We are looking forward to discussing you career objectives with you.