Process Analyst

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. 

Australia’s $2.7 trillion superannuation industry is facing increasing regulatory pressure, evolving technologies, changing demographics and rising member expectations. In response, AustralianSuper is implementing a new member service model, creating an exciting opportunity for a Process Analyst to play a key role in shaping future state processes across the Member Domain.
 

Your New Role
Reporting to the Process Design Lead, you will support the design and delivery of end-to-end processes that enable operational readiness and improved member experiences. You’ll work closely with a wide range of stakeholders to analyse current processes, design future state workflows and support the successful implementation and adoption of new ways of working. 

Key duties include but are not limited to;

• Analyse current processes to identify inefficiencies, bottlenecks and areas for improvement, designing future state processes aligned to member journeys. 
• Engage with business users to capture existing processes and systems, incorporating frontline insights to improve usability. 
• Use Nintex Process Manager to visually represent workflows, identifying optimisation opportunities across the end-to-end lifecycle. 
• Capture regulatory obligations, business rules and operational controls and translate them into clear procedural documentation. 
• Ensure outputs are usable across stakeholder groups including Risk, Knowledge Management and operational teams. 
• Design and document standard operating procedures (SOPs), work instructions and supporting materials for BAU execution. 
• Support end-to-end delivery of process initiatives including requirements, design, testing and implementation. 

What You’ll Need

• Proven experience (3+ years) in a Process Analyst or similar role within financial services. 
• Strong experience in end-to-end process design, process mapping and operational implementation. 
• Knowledge of risk management frameworks and embedding controls into process design. 
• Ability to interpret complex documents (e.g. legislation, contracts) and apply to process design. 
• Strong analytical, problem-solving and communication skills
• Experience working in project or program environments from requirements through to implementation. 
• Ability to build effective relationships and work collaboratively across teams. 
• Experience supporting change, adoption and continuous improvement initiatives.

Please note this is a 12-month fixed-term contract

Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. 

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:

https://www.australiansuper.com/careers/candidate-privacy-notice
 

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.