Program Delivery Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As a Program Delivery Officer, you'll play an important role in supporting rehabilitation and reducing the risk of reoffending by delivering approved criminogenic programs to inmates at Clarence Correctional Centre.

Working within the Rehabilitation & Reintegration team, you'll assess inmate suitability for programs, facilitate therapeutic interventions and monitor participant progress. You'll work collaboratively with a multidisciplinary team to support meaningful behavioural change and positive rehabilitation outcomes.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of Australia's best beaches, together with vibrant multicultural cafés, restaurants and welcoming community towns.

As a Program Delivery Officer, you'll make a positive impact by:

• Assessing inmate suitability for participation in Offence Related Programs


• Delivering therapeutic programs that address identified criminogenic needs


• Facilitating programs that respond to individual needs, including mental health, disability, literacy, age and cultural considerations


• Managing program participants and responding professionally to challenging behaviours


• Monitoring inmate participation, progress and program outcomes


• Preparing accurate, evidence-based reports and maintaining required documentation


• Working collaboratively with multidisciplinary teams to support inmate rehabilitatio


• Developing strategies to improve program attendance and participant engagement


• Supporting the development of a trauma-focused through-care model across the Centre


• Participating in supervision, professional development and continuous improvement activities

Serco is a place for you

You're an engaging and resilient professional who can build rapport while maintaining clear professional boundaries. You communicate with empathy, remain calm in challenging situations and enjoy working collaboratively to achieve positive outcomes.

You're motivated by helping people make meaningful changes and want to use your skills and experience to contribute to rehabilitation and safer communities.

To be successful in this role, you'll have:

• Certificate qualification in Psychology, Criminology, Social Work, Social Sciences, Community Services or another related discipline, or relevant industry experience


• Certificate IV in Correctional Practice (Case Management), or willingness to complete within the first 12 months of employment


• Strong written and verbal communication skills


• Ability to facilitate programs and work effectively with individuals and groups


• Ability to manage sensitive information and maintain strict confidentiality


• Strong interpersonal skills and the ability to remain calm and focused in challenging situations


• Ability to prepare accurate, high-quality reports within required timeframes


• Strong organisational, problem-solving and time-management skills


• Confidence using Microsoft Office and other IT applications

Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a satisfactory National Police Check and employee authorisation and clearance by Corrective Services NSW, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco