Program Manager - MHCSS

Your Role as Program Manager – Mental Health Community Support Service

In this role you will lead and support a high-performing team delivering holistic, recovery-focused psychosocial services through individual and peer-based programs, making a meaningful difference in the lives of people experiencing severe mental illness.

Please Note: This is a fixed-term position until 30/06/2028.

A typical week may look like:

• Leading the establishment and ongoing delivery of the Mental Health Community Support Service program.
• Recruiting, onboarding and supporting a high-performing, multidisciplinary team, including peer workers.
• Driving the development, implementation and continuous improvement of recovery-focused services and group programs.
• Monitoring program performance to ensure funding requirements, quality standards and key deliverables are achieved.
• Building and maintaining strong partnerships with mental health services, community organisations and key stakeholders.
• Overseeing clinical governance, risk management and service quality in collaboration with internal leaders.
• Preparing reports, managing program data and ensuring accurate funding and compliance reporting.
• Managing customer feedback, complaints and service improvements while fostering a respectful, person-centred culture aligned with WMQ values.

What We Offer

• Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
• Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.
• Grow With Us: Whether you're looking to deepen your expertise or take the next step in your career, we'll support your professional development journey.

What We’re Looking For

• Significant leadership experience within human services, including managing programs, teams and budgets.
• Tertiary qualifications in Human Services, Social Work, Community Services or a related field.
• Proven ability to lead teams, foster a positive culture, and manage performance, coaching and development.
• Strong stakeholder engagement, communication and problem-solving skills, with a collaborative and customer-focused approach.
• Excellent organisational skills, sound judgement and the ability to manage risk, drive continuous improvement and work effectively with diverse client groups.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work

Apply Now!

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