Quality & OpEx Lead

• Develop and implement, where necessary, EHS standards.

• Control and promote the use of the Corrective Action System to report, investigate and correct identified issues across the business.

• Coordinate technical problem-solving efforts with relevant managers in response to customer complaints or requests.

• Respond to Incident Reports; investigate cause of product failure; check warranty conditions; report on IR statistics and QA KPI’s; liaise with Product Managers, vendors and as necessary conduct additional tests. This includes raising the necessary SAP notifications and follow up.

Data Collection and Interpretation

• Collate and present all information required for MOR., This includes internal DPPM, Customer DPPM, COPQ and other metrics.

• Analyse information on scrap and determine if any improvements can be made to reduce waste.

• Assist Product Managers with product approval programs to achieve product acceptance and certification.

Operational Excellence

• Drive an OpEx culture, through the implementation of Lean Six Sigma concepts throughout our sites

• With guidance from both the operations and quality leaders, lead the OpEx plan for the work site

• Lead the PDPR (Policy Deployment Process Review) with correlation to the site strategy (3-year plan and X-Matrix)

• Play an active part in all OPEX meetings and reviews

• Complete monthly OMA’s and 5S assessments along with relevant team members

• Continually develop OpEx knowledge and drive related training, whilst facilitating and guiding Lean Management activities (supporting Kaizen Leaders, RCCA initiators, TPM etc.)

Team & Stakeholder Management

• Liaison with corporate QA department to ensure effective flow of information, use of best practices and knowledge gathered worldwide.

• Conduct tests, supervise and maintain the operation of the offline quality laboratory ensuring that all products manufactured comply with quality and performance standards. Ensure accurate records are maintained of all testing and approvals. Transfer of approved products to warehouse (SAP).

• Maintain laboratory including equipment calibration to required standard, ensuring equipment maintenance and a clean and safe work environment.

• Train and monitor all Production employees on SPC, QC & QA procedures and assist online QC Operators and Extrusion Department Manager in conducting special tests.

• Develop competency in SAP QA module and train other users.

• All other duties as required by the dept Manager to ensure effective and efficient delivery of this position.

Experience

• Extensive experience in a Quality Assurance, Operational Excellence, Continuous Improvement or similar role, preferably within manufacturing or operational environments.

• Demonstrated experience managing ISO‑aligned management systems and audit programs in a regulated or compliance‑driven environment.

• Proven experience leading continuous improvement initiatives across teams or sites, delivering measurable operational or quality outcomes.

• Experience working with cross‑functional stakeholders and influencing outcomes without direct authority.