Quality Support Officer

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.  Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Join Bolton Clarke as a Quality Officer – Retirement Living and play a key role in strengthening quality, governance and continuous improvement across our national retirement living portfolio.

In this role, you’ll support the implementation and ongoing maturity of our Retirement Living Quality Framework, helping ensure our villages operate with clear, consistent and compliant practices. Working closely with Operations, Legal, Risk and Quality teams, you’ll translate complex requirements into practical tools, reporting and processes that support high-quality, evidence-based outcomes.

If you’re someone who enjoys improving systems, working with data and documentation, and influencing outcomes without owning day-to-day operations, this is a great opportunity to make a meaningful, enterprise-wide impact.

Key activities:

• Support the implementation and continuous improvement of the Retirement Living Quality Framework across all villages
• Identify trends, risks, gaps and improvement opportunities from complaints, incidents, audits and operational data
• Develop and refine procedures, templates, work instructions and tools to support consistent, high-quality practice
• Maintain document control, including version management, publishing and ensuring consistency across materials
• Prepare quality reporting, dashboards, governance packs and action registers to highlight risks and performance trends
• Support governance forums through preparation of papers, minutes and follow-up actions
• Provide coaching and guidance to Village Managers and Operations teams on quality tools and processes
• Support quality systems for complaints, incidents and disputes, ensuring strong documentation and evidence practices

We would love to hear from you if you have:

• Experience in quality, governance, compliance, risk, audit or service improvement roles
• Exposure to working in regulated environments (retirement living, aged care, health, community services or similar)
• Strong ability to translate complex requirements into clear, practical procedures and tools
• Excellent written communication skills, particularly in developing policies, procedures and reports
• Strong analytical skills, with the ability to identify trends, risks and improvement opportunities
• Experience with document control, version management and structured systems or frameworks
• Confidence working with stakeholders and influencing outcomes across teams

Importantly, you will demonstrate our values of Be Kind; Listen; Be Curious; Always Safe; Always Together in everything you do.

Why Bolton Clarke?

Our culture is supportive, collaborative and purpose driven. In return for your experience, you will enjoy:

• Flexible and hybrid work arrangements, working out of our Kelvin Grove office
• Salary packaging benefits of up to $15,900 plus $2,650 entertainment packaging
• A values-led, people-focused organisation where you can grow your career
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Private health insurance discounts

About Bolton Clarke

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

Apply today!

Our application process takes less than 10 minutes.

Click APPLY NOW, or for a confidential discussion, contact Owen at [email protected]

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.