Department Description
APAC Sales - Enterprise and Telco Focused Regional Technical Manager – Australia, New Zealand and Pacific Islands.
The Regional Technical Managers are the pre-sales team responsible for championing Cambium’s products and technical attributes to end-user customers, wireless service providers, managed service providers, channel partners, and system integrators. They provide a crucial link between customers or channel and our product managers, engineers, and sometimes post-sales support, thereby becoming a focal point in all things technical between the go-to-market team and our customers.
Technical managers will be equally tasked between training and developing individual pre-sales teams within Cambium’s channel eco-system, as well as providing pre-sales support to channel partners and end customers in order to close or expand Wi-Fi, Switching, SD-WAN/NGFW and wireless broadband projects.
Scope of Responsibilities & Position Expectations
• Responsible for defining and/or designing technical requirements and recommending appropriate products and technical solutions in support of achieving sales goals.
• Design solutions and proposals and recommend appropriate products that meet customer needs and position Cambium as the favored vendor.
• Deliver training sessions, workshops, and webinars to new and current channel partners and end customers
• Work with engineering resources to provide technical expertise on a range of products and drive the integration within the customer's technical environment.
• Capture product and feature requirements and filter to regional leader or engineering teams
• Identify in advance, jointly with local sales manager and other RTM colleagues, the major activities to be delivered such as partner training, customer workshops and key projects.
• Post-tender phase to support the technical answers of our partners.
• Willing and able to travel extensively across the region
Knowledge/ Skill Requirement
• Proven track record with field engineering, troubleshooting large and complex systems, and working methodologically to resolve issues.
• Good communication skills required to develop strong relationships with regional sales, engineering, post-sales support, and key technical customer contacts. Able also to leverage relationships with other business units and/or external partners to deliver the solution.
• Good presentation skills and able to create and deliver high-impact presentations
• Self-motivated and able to work independently to develop and execute technology strategies with minimal input from
RTM manager or sales manager.
• Excellent knowledge of 802.11a/b/g/n/ac wireless networks, site surveys, requirements gathering, and deployment challenges.
• Deep understanding of wired IP networking, including firewalls, content filters, routing/switching, VLAN's, etc.
• Understand wireless security methodologies, including 802.1x w/ RADIUS integration.
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