Regular Giving Coordinator

• Full Time, Permanent Opportunity
• Location: Sydney, NSW
• Salary starting from $80,000 + Super + NFP Salary Packaging
• Salary is dependant on skills and experience
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join us as a Regular Giving Coordinator, where you will play a central role in managing Mission Australia’s largest donor acquisition channel and is our principal source of new Supporters.

This role involves coordinating campaigns, managing relationships with external agencies and internal teams, and ensuring compliance with approved fundraising locations. You will oversee mail house processes, review proofs, manage stock for welcome packs, and handle invoicing and reconciliation across multiple suppliers. Success in this role calls for exceptional attention to detail, strong relationship-building skills, and a genuine commitment to creating positive impact.

Your key responsibilities will be to:

• Coordinate acquisition and retention campaigns aligned with strategic objectives across multiple channels.
• Manage relationships with external agencies and internal teams to ensure smooth campaign delivery and donor care.
• Oversee mail house processes, including sending files for welcome packs, reviewing proofs, and managing stock for collateral and merchandise.
• Handle invoicing and reconciliation for multiple suppliers, cross-checking data files and uploading into systems for payment.
• Ensure compliance and accuracy in campaign tracking, approved fundraising locations, and documentation of processes.
• Maintain accurate donor records and campaign data, preparing reports and analysing performance to inform improvements.
• Support complaint management in collaboration with the Manager and face-to-face specialist, ensuring timely resolution and positive supporter experience.

Requirements for success

• Minimum 2 years’ experience in a similar fundraising role.
• Experience with a regular giving, membership, or subscription programs.
• Strong project and campaign coordination skills with exceptional attention to detail.
• High-level written and verbal communication skills and ability to build stakeholder relationships.
• Advanced Microsoft Office skills, with experience in data entry and documentation accuracy.
• Ability to prioritise tasks and manage multiple deadlines in a fast-paced environment.
• Self-motivated, collaborative, and keen to learn and develop professionally.
• Willingness and ability to travel on an ad-hoc basis for service visits, as these are an essential part of the role.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you