Client Support Representative

ABOUT THE ROLE
Be the welcoming voice that connects clients and families to the allied health services they need. As the first point of contact, you'll play a key role in supporting people navigating injury, disability, or rehabilitation—while being part of a fun, caring, and tight-knit team in Brisbane.
You'll work in-office alongside one of our supportive and energetic Client Support Supervisors, with daily check-ins to share knowledge and keep things running smoothly. Our team thrives on diversity, good laughs, and the occasional lunch or team activity—thanks to our “Fun Funds”!

Key Responsibilities:

• Handle client calls, emails, and referrals
  
• Support clinicians and team leaders with admin and scheduling
  
• Keep the office running smoothly with day-to-day coordination
  
• Build great relationships with clients and team members
  

Bring your personality, communication skills, and a love of helping others—and we’ll provide the rest!

ABOUT YOU

• 2+ years of experience in an administration role
  
• Call centre or hotline support experience (highly regarded)
  
• Sound MS Office and data entry skills (Word & Excel)
  
• A working knowledge of the NDIS sector
  
• Excellent written and verbal communication
  
• Sharp attention to detail and the ability to multitask under pressure
  
• Quick thinking and confidence managing high-volume enquiries
  
• NDIS Worker Screening Clearance and WWCC (or willingness to obtain)
  

National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, clinicians, and support staff. We celebrate diversity and provide an inclusive workplace with people from all backgrounds, interests, and experiences.

N360 BENEFITS
360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to:

• Flexible working practices, including adjusted working hours & 1 working from home day
  
• 5 weeks of annual leave through our Purchased Leave Scheme.  
  
• Generous paid parental leave entitlements. 
  
• Enhance your health by accessing fitness passport through National 360 
  
• Access expert counselling & well-being services through our Employee Assistance Program provided by Sonder 
  
• Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.  
  
• Novated leasing and salary sacrificing. 
  
• Pet friendly offices where your four-legged friend is welcome! 
  
• Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF. 
  
• Company-sponsored team events and recognition awards. 
  
• A company laptop
  
• Movement & mindfulness workshops.  
  

For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/careers/360-careers.