Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Specialist Serving based in Australia.
This role offers the opportunity to combine communication, negotiation, and investigative skills to help organizations address software compliance challenges.
You will act as a key point of contact between businesses and compliance initiatives, helping resolve licensing issues and recover lost revenue.
The position requires strong persuasion skills, resilience, and the ability to manage complex conversations with confidence.
Working remotely within India, you will collaborate with a global team focused on protecting intellectual property and improving software compliance.
You will use data insights, research techniques, and relationship-building skills to drive successful engagement outcomes.
This is an ideal opportunity for a motivated professional who thrives in a target-driven environment and enjoys solving challenging problems.
Accountabilities:
The Engagement Specialist will manage compliance-focused engagement campaigns, communicate with stakeholders, and drive successful resolution of software usage concerns. Key responsibilities include:
- Manage direct communication with end users as part of compliance and anti-piracy initiatives, guiding discussions toward successful resolutions and settlements.
- Handle challenging negotiations, overcome objections, and maintain productive conversations with contacts facing licensing or compliance concerns.
- Follow up persistently on outreach efforts, ensuring stalled conversations progress toward resolution.
- Analyze compliance data, telemetry information, and investigation findings to identify unauthorized software usage patterns and support engagement strategies.
- Conduct lead generation and investigation activities using open-source intelligence and online research techniques.
- Build structured cases by gathering relevant information and validating potential compliance issues.
- Maintain accurate records in CRM systems and reporting tools to ensure visibility into engagement progress and operational performance.
- Identify opportunities to improve workflows, processes, and communication strategies.
- Collaborate with internal teams to support broader compliance objectives and revenue recovery initiatives.
Requirements:
The ideal candidate is a highly motivated communicator with experience in sales, legal services, or negotiation-driven environments. Required qualifications include:
- Proven experience in sales, business development, legal services, compliance, or a similar customer-facing role.
- Strong negotiation skills with the ability to handle objections, difficult conversations, and high-pressure situations.
- Exceptional motivation, persistence, and a results-oriented mindset focused on achieving outcomes.
- Native or professional business fluency in English, with excellent written and verbal communication skills.
- Ability to clearly explain complex concepts, including compliance, licensing, or intellectual property-related topics.
- Strong interpersonal skills with the ability to build rapport and influence decision-makers.
- Experience using CRM platforms, data management tools, and Microsoft Excel or Google Sheets.
- Strong internet research and investigative skills.
- Ability to work independently in a remote environment while collaborating effectively with global teams.
- Experience in software licensing compliance or anti-piracy initiatives is a strong advantage.
Benefits:
- Fully remote work opportunity.
- Independent contractor arrangement with a renewable long-term contract.
- Initial 3-month trial period designed to ensure mutual success.
- Competitive fixed compensation of up to $1,000 USD per month.
- Performance-based commission opportunities of up to approximately $400 USD per month.
- Opportunity to develop expertise in a growing technology compliance sector.
- Global remote work environment with exposure to international clients and teams.
- Role with significant ownership, impact, and opportunities for professional growth.
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