Rental Coordinator

Company :

We are looking to appoint a Rental Coordinator at our Kalgoorlie Branch who will be the primary day to day point of contact for all customer requirements.

What's on offer:

• A competitive salary package

• Eligibility to participate in an annual incentive scheme

• Access to employee benefits account including discounts on groceries, electronics and more

• Access to Employee Assistance Program

• Access to an annual Health and Wellbeing reimbursement program

• Permanent full-time position - Monday to Friday

• Company uniform

• Great team environment

Reporting to the Branch Manager, the key responsibilities include:

• Ensuring superior customer service is achieved 

• Monitoring, tracking and organising fleet availability on a daily basis

• Completing all pre and post-rental procedures

• Ensuring the contract paperwork is accurately completed 

• Inspecting the returned vehicle and completing the necessary reports

• Discussing damage and missing items with the customer and resolving the matter before finalising the contract

• Liaising with the National Sales team members for any major customer interactions and transactions 

• Performing administration duties as required

We are looking for an individual who has previous experience in customer service or administration.  Additionally, the position also requires the following:

• Excellent communication skills

• Ability to learn, understand and effectively sell the products and services of the business

• High attention to detail 

• Sound computer literacy skills

• License to drive manual vehicles (C class)

• Knowledge of the vehicle industry and/or rental industry would be advantageous

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.