Residential Services Strategic Initiatives Manager

• Join an industry leading Aged Care provider at an exciting time of industry reform and organisational growth
• Bring your leadership & entrepreneurial skills to this exciting role
• Access to not-for-profit salary packaging & meals and entertainment benefits
• Full-time Hybrid role based in Sydney (Possible Part-Time for the suitable candidate).

We are excited to announce an opportunity to join the Aged Care leadership team as the Residential Services Strategic Initiatives Manager. In this permanent full-time role, you will lead the development and implementation of key strategic projects to enhance the quality, efficiency, and sustainability of our residential aged care services.

This is a hybrid role, offering the flexibility of 3 days working from home and 2 days based in our Redfern office.

ABOUT THE ROLE

Reporting to a very experienced General Manager Residential Services, this role leads strategic initiatives to improve care quality, performance, and compliance within Residential Services. Focused solely on aged care operations, it translates strategy into action, aligning with frontline needs and sector standards. A key opportunity to drive meaningful change and enhance outcomes for residents and care teams. Monthly interstate travel is required to support residential sites, based on operational needs.

• Implement initiatives that directly improve service quality, operational effectiveness, and regulatory readiness across Residential Services. 
• Translate divisional goals into practical, measurable deliverables. 
• Coordinate the execution of initiatives to ensure timely and sustainable outcomes.  
• Collaborate with Regional Operations Managers, Centre Managers, and other stakeholders to support consistent adoption of initiatives. 
• Build strong cross-functional relationships to enable integrated service improvement. 
• Monitor progress, identify barriers, and proactively manage risks to delivery. 
• Evaluate impact and use data to inform continuous refinement. 
• Report on initiative outcomes, learnings, and recommendations to senior stakeholders. 
• Mobilise the resources, tools, and documentation required to support initiative delivery. 
• Ensure efficient information sharing and visibility across relevant teams. 
• Contribute to a culture of improvement through knowledge transfer and collaboration. 

ABOUT YOU

To excel in this role, you will bring:

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration