Retail Coordinator

Are you a people person who thrives in a fast-paced retail environment? Do you love building relationships, staying organised, and being at the heart of day-to-day action? If so, we’d love to hear from you! 

We’re looking for a proactive Retail Coordinator to support our Centre Manager and wider team in delivering an outstanding retail experience across the centre. In this role, you’ll play a key part in helping our retailers succeed — from onboarding new stores to supporting daily operations, coordinating communications, and contributing to an engaged, high performing retail community. 

This is a fantastic opportunity for someone with strong administrative or customer service experience who is ready to grow, influence outcomes, and make a genuine impact. 

What You’ll Be Doing 

Retail Coordination 

• Support the onboarding of new retailers, helping them feel welcome and informed. 

• Work closely with store managers to resolve operational issues and ensure centre policies are met. 

• Act as a key communication link between centre management and retailers. 

• Manage storage licences. 

Customer Service & Experience 

• Monitor and respond to customer or retailer concerns promptly and professionally. 

• Assist in delivering centre wide initiatives, events, and promotions that enhance the shopper experience. 

Operational Support 

• Conduct regular inspections to ensure stores meet operational and presentation standards. 

• Support visual merchandising initiatives across the centre when . 

• Assist with stock and inventory processes for common areas as applicable. 

Reporting & Administration 

• Prepare reports on retail performance, tenant feedback, and other analytics. 

• Maintain accurate records — including tenancy documents, maintenance requests, and operational data. 

• Contribute to budget preparation and financial reporting for retail operations. 

Retailer Engagement 

• Build strong, positive relationships with retailers, ensuring they feel supported and connected. 

• Organise regular retailer meetings to share updates, gather insights, and discuss opportunities. 

Who You’ll Work With 

• Centre Manager & Operations Team 

• Centre Retailers 

• Centre Management Team 

What You’ll Bring 

Experience 

• Previous administrative experience — ideally within retail, customer service, or a similar environment. 

• Solid Microsoft Office skills (Outlook, PowerPoint, Excel, Word); experience with JD Edwards is a bonus. 

Skills & Knowledge 

• A basic understanding of retail fundamentals, leases or legislation. 

• Strong communication skills — written and verbal — with a genuine customer first approach. 

• Ability to multitask while maintaining high attention to detail. 

• Strong organisational and time management abilities. 

• Adaptability, positivity, and a team focused mindset. 

• Ability to build and maintain strong stakeholder relationships. 

• Basic financial acumen and an understanding of how centres operate commercially. 

Capabilities 

• Collaborative approach and asset focused mindset. 

• Strong planning and prioritisation skills. 

• Customer centric decision-making. 

• Problem-solving ability using logic and sound judgement. 

• Commitment to health, safety, environment and wellbeing standards. 

• Understanding of asset strategy and ability to think beyond the day-to-day. 

Why You’ll Love It Here 

This is a role that puts you at the heart of centre life — working closely with retailers, shaping experiences, and supporting the commercial success of the asset. You’ll grow your skills, build meaningful relationships, and be part of a supportive, high performing team that values collaboration and development.