Retail Jewellery Store Manager

As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end -to -end—from sales and customer experience to operations, staffing, and execution.

You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.

Sales & Revenue Ownership

• Drive daily, weekly, and monthly sales targets
  
• Actively sell on the floor—this is a highly hands -on sales role
  
• Upsell and cross -sell jewellery to maximise basket size
  
• Track KPIs such as conversion rate, ATV, and footfall
  

Store Setup & Execution (Startup Environment)

• Support store launch activities including setup, merchandising, and display execution
  
• Ensure the store is always visually appealing and customer -ready
  
• Take ownership of fixing day -to -day issues without escalation
  

Customer Experience

• Deliver a warm, engaging, and personalised shopping experience
  
• Build repeat customers and local community engagement
  
• Handle customer queries, complaints, and after -sales service
  

Team Management (Lean Team)

• Recruit, train, and manage a small team of sales associates
  
• Prepare rosters aligned with peak shopping centre hours
  
• Lead by example—sell alongside the team
  
• Motivate team members to achieve targets
  

Operations & POS

• Manage billing, POS transactions, refunds, and cash handling
  
• Oversee opening and closing procedures
  
• Maintain daily sales and performance reports
  

Inventory & Stock Control

• Manage stock levels, replenishment, and stock takes
  
• Ensure accurate tagging, pricing, and display of jewellery
  
• Minimise stock loss and shrinkage
  

Security & Compliance

• Ensure safe handling of high -value jewellery items
  
• Follow mall and company policies
  
• Maintain store security and loss prevention practices
  

Key Requirements

• 2–5 years experience in retail, preferably in jewellery or fashion
  
• Proven sales ability (must be comfortable actively selling)
  
• Strong ownership mindset and ability to work independently
  
• Excellent communication and customer engagement skills
  
• Experience with POS systems and retail operations
  
• Ability to work weekends, late hours, and public holidays
  

Requirements

Key Requirements

• Previous retail or customer service experience (jewellery/fashion preferred)
  
• Strong communication and interpersonal skills
  
• Passion for jewellery, fashion, or accessories
  
• Basic understanding of sales techniques
  
• Ability to work in a fast -paced retail environment
  
• Flexible availability, including weekends and holidays