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Retail Jewellery Store Manager

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Job Description - Retail Jewellery Store Manager

Role Overview

We are looking for a friendly, customer -focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.

As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands -on, proactive, and ready to take ownership.

As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end -to -end—from sales and customer experience to operations, staffing, and execution.

You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.

Key Responsibilities

Sales & Revenue Ownership

  • Drive daily, weekly, and monthly sales targets
  • Actively sell on the floor—this is a highly hands -on sales role
  • Upsell and cross -sell jewellery to maximise basket size
  • Track KPIs such as conversion rate, ATV, and footfall

Store Setup & Execution (Startup Environment)

  • Support store launch activities including setup, merchandising, and display execution
  • Ensure the store is always visually appealing and customer -ready
  • Take ownership of fixing day -to -day issues without escalation

Customer Experience

  • Deliver a warm, engaging, and personalised shopping experience
  • Build repeat customers and local community engagement
  • Handle customer queries, complaints, and after -sales service

Team Management (Lean Team)

  • Recruit, train, and manage a small team of sales associates
  • Prepare rosters aligned with peak shopping centre hours
  • Lead by example—sell alongside the team
  • Motivate team members to achieve targets

Operations & POS

  • Manage billing, POS transactions, refunds, and cash handling
  • Oversee opening and closing procedures
  • Maintain daily sales and performance reports

Inventory & Stock Control

  • Manage stock levels, replenishment, and stock takes
  • Ensure accurate tagging, pricing, and display of jewellery
  • Minimise stock loss and shrinkage

Security & Compliance

  • Ensure safe handling of high -value jewellery items
  • Follow mall and company policies
  • Maintain store security and loss prevention practices

Key Requirements

  • 2–5 years experience in retail, preferably in jewellery or fashion
  • Proven sales ability (must be comfortable actively selling)
  • Strong ownership mindset and ability to work independently
  • Excellent communication and customer engagement skills
  • Experience with POS systems and retail operations
  • Ability to work weekends, late hours, and public holidays




Requirements

Key Requirements

  • Previous retail or customer service experience (jewellery/fashion preferred)
  • Strong communication and interpersonal skills
  • Passion for jewellery, fashion, or accessories
  • Basic understanding of sales techniques
  • Ability to work in a fast -paced retail environment
  • Flexible availability, including weekends and holidays


Original job Retail Jewellery Store Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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